Patient Service Represent

Overall Responsibility:

The Patient Service Representative (PSR) acts as a central administrative liaison, bridging communication between patients and the dental office to support a seamless and positive patient experience.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Maintains professional & positive attitude when answering calls & patient/office interaction
•  Actively listens to patient concerns or needs and forwards information to Office Manager, Regional Director, & Training & Development Manager, & Sr. PSR Answers, directs, and provides information and assistance to all callers 
• Answers, directs, and responds to all emails from info@lanedds.com & info@ncoso.com 
• Answers, directs, and responds to chat line for lanedds.com & ncoso.com 
• Consistently monitors any voicemail messages for prompt response 
• Contacts all potential new patients from all marketing events 
• Contacts all promotional requests received online and schedules accordingly
•  Keeps up to date with all promotions, new providers schedule and location 
• Documents all interactions in appropriate system, updates call log and promotion log 
• Other duties as assigned 

 Skills & Attributes:

• Excellent planning, analytical, problem solving, and organizational skills
• Strong interpersonal and communication skills
• Possess a positive attitude and top-notch customer service skills
• Work efficiently in a rapidly changing environment
• Professional appearance and manner
• Computer proficiency

Job Specifications:

• High School Diploma or GED
• A minimum of 2 years of dental office experience
• Denticon and Dolphin experience is preferred
• Bilingual is a plus
• Ability to lift 15-20lbs
• Please note this position is in office - not remote.