What are the responsibilities and job description for the Insurance Plan Specialist position at Dr Lane & Associates?
Now Hiring: Insurance Plan Specialist
We're currently seeking an experienced Insurance Plan Specialist to support our continued growth and help us maintain excellence in service and operations. We have have openings in our Durham, Greenville and Angier offices.
As a Insurance Plan Specialist, you'll play a vital role in safeguarding revenue, ensuring insurance information is accurate and up to date, and supporting seamless treatment planning for our patients. You’ll help reduce outstanding A/R and ensure insurance plans are correctly created, maintained, and linked to appropriate fee schedules.
Key Responsibilities:
Daily, Weekly, & Monthly Tasks include (but are not limited to):
Review practice schedules for upcoming patient appointments
Contact insurance providers via phone and web portals for verification and eligibility
Create and maintain insurance plans in Denticon:
Enter group numbers, employer info, maxes, and deductibles
Record exceptions such as non-duplication, waiting periods, and clauses
Input benefit details, including frequencies and age limitations
Attach correct fee schedules and update patient profiles accordingly
Monitor for and prevent plan duplication
Support treatment plan accuracy through updated insurance data
Assist with additional administrative duties as needed
What You Bring:
Detail-oriented with strong organizational, communication, and analytical skills
Solid knowledge of dental insurance billing, A/R, and fee schedules
Effective problem-solving skills, especially with denied claims
Professional, team-oriented, and dependable
Comfortable with computers and dental management software
High School Diploma or GED required
1–2 years of experience in a dental office or dental insurance billing environment (required)
Ability to lift up 15- 20
Please note: you will be required to travel to our Durham Miami office for initial training
Why You’ll Love Working Here:
Competitive pay!
Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more!
401(k) Employer Contribution Plan (after 90 days!)
Quarterly Performance Bonus Opportunities!
Employee Assistance Program!
Uniform Allowance!
Paid Time Off & Paid Holidays!
Fridays off at 2 PM!
Volunteer opportunities with our Smile Squad to earn awesome prizes!
Fun team events, giveaways & social campaigns year-round!
Birthday and Work Anniversary surprises sent directly from our owners!
Employee discounts at major retailers!
and so much more!