Administrative Assistant

Part-Time Practice Administrator & Client Care Coordinator

Dr. Justine Koo, Psychologist P.C. | Deer Park, NY | Fully Remote or Hybrid

Are you an organized, personable, and proactive professional who enjoys helping people and keeping things running smoothly behind the scenes? Do you believe that a positive client experience begins with a warm, responsive, and compassionate first point of contact?

Dr. Justine Koo, Psychologist P.C. is looking for a part-time Practice Administrator & Client Care Coordinator to support the day-to-day operations of our growing psychological practice. This is an opportunity to play an important role in helping children, adolescents, adults, and families access high-quality psychological services in a welcoming, supportive environment.

We believe that seeking psychological services should feel approachable, not overwhelming. From the first phone call to the scheduling of an appointment, every interaction matters. We're looking for someone who shares that philosophy and takes pride in making people feel supported, informed, and cared for.

Position Details

• Compensation: $22–$25 per hour, depending on experience.
• Hours: Approximately 5–10 hours per week to start, with potential for growth as the practice expands.
• Schedule: Flexible, part-time hours coordinated with the needs of the practice.
• Location: Fully remote or hybrid, combining remote work with occasional in-person responsibilities at our Deer Park office.
• Employment type: Part-time, W-2 employee.

Our Vision

To make high-quality psychological care more accessible, approachable, and meaningful for children, adults, and families. We strive to help clients better understand themselves, build on their strengths, navigate challenges, and develop the skills they need to thrive.

We recognize that behind every appointment is a person or family looking for guidance, support, and answers. Our goal is to make that process feel clear, compassionate, and collaborative from the very beginning.

Our Values

Compassion First. Every interaction is an opportunity to help someone feel heard, respected, and supported.

People Over Paperwork. We value the administrative details that make quality care possible, while never losing sight of the people behind them.

Excellence in the Details. We take pride in being organized, responsive, dependable, and thoughtful in everything we do.

Teamwork & Trust. We value open communication, collaboration, reliability, and a willingness to jump in where help is needed.

Growth Mindset. We welcome new ideas, continuous improvement, and people who enjoy helping a practice evolve.

What You'll Do

Client Communication & Care Coordination

• Respond to phone calls, emails, and inquiries in a timely, warm, and professional manner.
• Assist clients with understanding the next steps in the intake and scheduling process.
• Coordinate appointments, manage provider calendars, and communicate scheduling changes.

Intake & Administrative Support

• Coordinate intake paperwork, consent forms, releases, and other required documentation.
• Track outstanding forms and help ensure records are complete and organized.
• Maintain accurate client information and administrative records within the practice management system.
• Assist with payment processing, outstanding balances, and administrative billing follow-up, as appropriate.
• Support insurance billing and insurance-related administrative tasks, including verifying information and communicating with insurance representatives when needed.
• Maintain organized digital files and follow all applicable privacy and confidentiality requirements.

Practice Operations

• Assist with office organization, supplies, and occasional in-person administrative needs if working in a hybrid capacity.
• Support the development and improvement of administrative systems, checklists, and workflows.
• Help identify opportunities to make processes more efficient and improve the overall client experience.

Practice Growth & Special Projects

• Assist with coordinating inquiries and matching prospective clients with appropriate services based on established practice procedures.
• Support referral coordination and professional outreach as the practice grows.
• Help with website updates, social media posts, blog posts, online listings, and other administrative or marketing projects.
• Take on additional responsibilities over time as the practice expands.

Who We're Looking For

We're looking for someone who is both people-oriented and highly organized. You enjoy communicating with others, take initiative without needing constant direction, and understand that small administrative details can make a big difference in someone's experience.

You'll be a great fit if you:

• Communicate with warmth, professionalism, and empathy.
• Are exceptionally organized, dependable, and detail-oriented.
• Can manage competing priorities while keeping track of follow-ups and deadlines.
• Are proactive, resourceful, and comfortable working independently.
• Enjoy creating systems and finding ways to make processes more efficient.
• Are comfortable using technology and learning new software.
• Exercise sound judgment and maintain strict confidentiality.
• Are flexible and willing to help with a variety of administrative tasks.
• Are interested in growing with a practice over time.

Qualifications

• Previous experience in administrative support, office coordination, customer service, or client care preferred.
• Experience in a psychology, mental health, medical, or other healthcare setting is a plus.
• Familiarity with scheduling systems, electronic health records, billing platforms, and digital office tools is beneficial.
• Strong written and verbal communication skills.
• Proficiency with email, calendars, document management, and video conferencing platforms.
• Ability to work independently in a remote or hybrid environment.
• A genuine interest in supporting children, adults and families to access to mental health services.

Candidates with backgrounds in psychology, human services, education, healthcare administration, or related fields are welcome to apply. A psychology degree is not required.

Why Join Us?

• Competitive compensation: Earn $22–$25 per hour, depending on experience.
• Flexibility: Begin with approximately 5–10 hours per week, with the potential to increase hours as the practice grows.
• Remote or hybrid options: Work remotely or combine remote responsibilities with occasional in-person work in Deer Park.
• Meaningful work: Help children, young adults, and families take important steps toward receiving psychological care.
• Variety: Contribute to client coordination, practice operations, and growth-related projects.
• Opportunity to grow: Develop your role and responsibilities as the practice evolves.

We're a growing private practice looking for someone who wants to be more than just an administrative presence. We value initiative, kindness, reliability, and a genuine interest in helping us create an exceptional experience for the people we serve.

How to Apply

Please submit your resume through Indeed. You are welcome to include a brief cover letter or note introducing yourself, sharing your relevant experience, and explaining what interests you about the position.

To learn more about our practice, visit https://www.drjustinek.com/.

We look forward to connecting with you!

Pay: $22.00 - $25.00 per hour

Expected hours: 5.0 – 10.0 per week

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Deer Park, NY 11729

Salary : $22 - $25