Dental Receptionist Insurance Coordinator Concierge

Job Overview
We are seeking a dynamic and detail-oriented Dental Receptionist Insurance Coordinator Concierge to join our vibrant dental team. In this multifaceted role, you will be the welcoming face of our practice, expertly managing patient interactions at the front desk while coordinating insurance processes and ensuring seamless administrative support. Your energetic approach and exceptional organizational skills will help create a positive experience for every patient, from scheduling appointments to verifying insurance coverage and facilitating care plans. This position offers an exciting opportunity to combine customer service excellence with technical proficiency in dental billing, coding, and health information management.

Duties

• Greet patients warmly upon arrival, providing outstanding patient service and answering multi-line phone systems with professionalism and courtesy
• Schedule patient appointments efficiently using dental office management software ensuring optimal clinic flow
• Verify insurance coverage accurately by performing insurance verification and benefits analysis.
• Review and process documentation including CPT coding, ICD-9/10 codes, and care plans to ensure precise medical billing and coding compliance
• Manage dental/ medical records and health information with meticulous attention to HIPAA regulations, maintaining confidentiality and security of patient data
• Assist with insurance claims submission, follow-up on unpaid claims, and perform collections related to outstanding balances
• Support clinic operations through administrative tasks such as filing, data entry, documentation review, and maintaining accurate dental/medical office records

Skills

• Extensive experience with dental office management software.
• Strong knowledge of dental/ medical terminology, CPT coding, ICD-9/10 coding standards, Medicare policies, and health information management practices
• Proven ability in insurance verification, medical billing, collections, and documentation review to ensure accurate revenue cycle management
• Exceptional customer service skills with professional phone etiquette and bilingual abilities preferred (but no required) for diverse patient populations
• Proficiency in computer skills including Microsoft Office Suite (Word, Excel), typing (10 key), filing, and multi-line phone system operation
• Clinic or dental experience combined with front desk or medical receptionist background is highly valued
• Ability to handle sensitive information in compliance with HIPAA regulations while maintaining a friendly demeanor under pressure

Join us to be a vital part of a caring team that values energetic service delivery combined with technical expertise. Your dedication will help us deliver exceptional dental care experiences while supporting the administrative backbone of our practice.

Pay: $16.00 - $20.00 per hour

Benefits:

• Continuing education credits
• Dental insurance
• Employee discount
• Free parking
• Paid sick time
• Paid time off
• Paid training

Work Location: In person

Salary : $16 - $20