Director of Operations

Positions Available: Elementary School, Middle School, and High School

The Director of Operations is the senior operations leader at the campus, responsible for overseeing and executing all non-instructional systems to ensure the school operates efficiently, compliantly, and in service of strong academic and cultural outcomes. This role leads all aspects of campus-based operations, including facilities, food service, student enrollment and admissions, front office management, and operational compliance.

This role combines elements of strategic leadership, systems design, and day-to-day execution. The Director of Operations will establish and maintain high-functioning operational systems that support staff, enhance the student and family experience, and ensure the campus is safe, organized, and fully equipped to deliver on HFCA’s mission. As a key member of the campus leadership team, this individual will serve as a thought partner to the Principal, ensuring operational priorities are aligned with instructional goals and school-wide initiatives.

The Director of Operations will directly supervise and develop all campus-based operations staff, building team capacity and accountability across key functions including office management, facilities, food service, and admissions. This role will also manage vendors, oversee compliance with local, state, and federal requirements, and ensure strong execution of systems related to student information, attendance, and reporting.

By integrating the core responsibilities of both business operations and administrative operations at the campus level, the Director of Operations will play a critical role in driving operational excellence, improving efficiency, and creating the conditions necessary for students and staff to thrive.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Leadership & Campus Systems

• Serve as the senior operations leader on campus and a core member of the school leadership team
• Partner with the Principal to align operational priorities with instructional goals and school-wide initiatives
• Design, implement, and continuously improve campus-wide systems and routines (e.g., arrival, dismissal, transitions, testing logistics, events)
• Ensure all operational systems are efficient, scalable, and student-centered
• Lead strategic planning and execution of operational priorities to support a strong, safe, and organized learning environment

Team Leadership & Staff Management

• Supervise, develop, and evaluate all campus-based operations staff (e.g., office staff, operations coordinators, facilities, food service, and admissions support roles)

• Establish clear roles, responsibilities, and performance expectations across the operations team
• Build team capacity through coaching, feedback, and professional development
• Ensure appropriate staffing, coverage, and accountability across all operational functions

• Foster a culture of urgency, ownership, and customer service across the operations team

Student Enrollment, Admissions & Records

• Oversee all student enrollment, registration, and re-enrollment processes to ensure accuracy, efficiency, and alignment with organizational goals

• Partner with network and campus leaders to support enrollment targets and student recruitment efforts
• Ensure all student records are accurate, complete, and maintained in compliance with FERPA and state requirements
• Oversee student information systems (SIS), ensuring data integrity, reporting accuracy, and timely submissions

• Monitor attendance systems and partner with school leaders to support strong attendance outcomes

Facilities, Technology, Safety & Operations

• Ensure the campus is safe, clean, and fully operational at all times

• Oversee facilities maintenance, inspections, and work order systems; ensure timely resolution of issues
• Lead emergency preparedness planning and execution, including drills and safety protocols
• Manage building access, visitor systems, and security procedures
• Conduct regular facilities audits and ensure compliance with health and safety standards

• Oversee campus technology operations, including device management, infrastructure, and coordination with IT partners to ensure systems are reliable and effective for staff and students

Food Service & Vendor Management

• Oversee all food service operations, ensuring compliance with USDA, DPI, and local regulations

• Manage food service vendors to ensure high-quality, timely, and compliant meal service
• Monitor program participation and ensure accurate reporting for reimbursement
• Lead vendor management across campus, including performance monitoring, issue resolution, and contract compliance

• Maintain strong relationships with external partners and service providers

Procurement Budgeting & Resource Management

• Oversee campus-based purchasing and procurement processes, ensuring compliance with organizational policies

• Monitor spending and ensure alignment with campus budgets and financial guidelines
• Manage purchase orders, contracts, and inventory systems
• Support financial tracking, reporting, and coordination with central office or finance partners

• Identify opportunities for cost efficiency and operational improvement

Compliance, Reporting & Risk Management

• Ensure compliance with all local, state, federal, and authorizer requirements across operational functions

• Maintain accurate and audit-ready documentation for student records, facilities, food service, and procurement
• Lead preparation for audits, inspections, and reporting requirements
• Oversee data submission and verification for required reports

• Identify and mitigate operational risks through strong systems and proactive planning

School Operations & Staff Support

• Oversee front office operations to ensure a welcoming, efficient, and professional environment for students, families, and staff

• Manage staff logistics, including onboarding/offboarding coordination, timekeeping, sub coverage, and operational support for PD and events
• Support planning and execution of school events, family engagement activities, and key calendar moments

• Ensure operational systems effectively support instructional staff and minimize disruptions to teaching and learning

Continuous Improvement & Strategic Projects

• Lead campus-based operational improvement initiatives aligned to school and network priorities

• Use data and stakeholder feedback to identify gaps and drive continuous improvement across systems
• Implement new processes, tools, or technologies to increase efficiency and effectiveness
• Serve as a problem-solver and thought partner to campus and network leadership

QUALIFICATIONS & REQUIREMENTS

Required

• Bachelor’s degree in Business Administration, Operations Management, Education, or a related field required; Master’s degree preferred

• Minimum of 5 years of relevant professional experience in operations, administration, or a related field; experience in a school or nonprofit setting strongly preferred
• Minimum of 2–3 years of experience managing or supervising staff, with a demonstrated ability to lead and develop high-performing teams
• Proven ability to design, implement, and manage complex operational systems across multiple functions (e.g., facilities, enrollment, compliance, office operations)
• Strong project management and organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Experience overseeing vendor relationships, procurement processes, and service delivery agreements
• Demonstrated ability to analyze data and use insights to drive operational improvements and decision-making
• Strong interpersonal, communication, and relationship-building skills with the ability to work effectively with staff, families, and external partners
• High level of attention to detail and commitment to accuracy, compliance, and operational excellence
• Proficiency with technology systems (e.g., student information systems, Google Workspace, financial or procurement platforms)

• Commitment to equity, inclusion, and culturally responsive practices aligned with HFCA’s mission and PRIDE values

Preferred

• Experience in a school-based operations leadership role (e.g., Director of Operations, Assistant Principal of Operations, Operations Manager)

• Familiarity with student information systems (e.g., PowerSchool), attendance tracking, and enrollment processes
• Experience managing school-based compliance requirements, including student records, audits, and reporting
• Knowledge of facilities management, food service operations, and/or school safety protocols
• Experience supporting budgeting processes, financial tracking, and procurement compliance
• Demonstrated success in improving operational systems, efficiency, or stakeholder satisfaction outcomes
• Experience working in a charter school or multi-campus network environment

• Ability to lead through change and implement new systems or organizational structures

Physical Requirements & Work Environment

• Regularly required to move throughout campus buildings, attend meetings, and engage with staff, students, and families across the school

• Periods of sitting at a desk and working on a computer for extended durations
• Occasional lifting of up to 25 pounds (e.g., supplies, materials, event setup)
• Work environment includes office, school, and outdoor settings with noise levels typical of a school environment
• May require occasional evening or weekend hours to support school events, enrollment efforts, or operational needs
• Requires the ability to manage competing priorities and navigate a fast-paced, dynamic school environment with professionalism and composure

EQUAL OPPORTUNITIES EMPLOYER