Tech Service Rep I

• Business Unit: Draeger, Inc., Job-ID: 1207
• Location: Houston
• Function: Service
• Work Location: On-Site
• Employment Type: Permanent
  
  

The Job Responsibilities

Job Purpose

Provide service to various Draeger modalities on Draeger sites or in customer facilities. Promote customer satisfaction through achieving key service metrics (e.g. turn-around time). Engages in professional verbal and/or written communication with relevant stakeholders (end users, Channel Partners, manufacturing reps.) when technical inquiries are received.

Responsibilities

Under close supervision and direction: Diagnose, evaluates, calibrates and repair nonfunctioning devices to OEM standards. Supports testing and repairing rental equipment for dispatch to customer sites. Prepare new devices for sale. Support teams performing system installations, start up and commissioning’s, operational training for new installations and instruments.

Works on a narrow group of modalities and various equipment as required by the position. Additional modalities and equipment will have a low level of complexity. Must actively engage in learning to obtain the knowledge to be able to service complex modalities and have the ability to service all equipment. Training plans will be specific to the position and needs of the organization.

Effective communication skills are required to effectively communicate with colleagues, peers and management about the status of work.

Assist customers with parts identification and documentation information.

Using available technology, access service orders and customer information; document completed service work in a timely manner; view and utilize equipment documentation and diagnostic information. Manage service orders effectively and efficiently to provide high-quality services for Draeger customers.

Effectively maintain work center inventory, input parts orders, and perform other electronic tasks and transfers as directed or required to effectively perform job responsibilities. If field based, required to maintain vehicle stock inventory as well as properly maintain all company equipment including vehicle, where applicable.

Complete assigned tasks effectively and efficiently meeting defined utilization and other metrics. Performs other duties as needed and assigned.

Your Qualifications

Certificate or Associates in Electronics or related discipline or equivalent combination of education and experience.

If candidate does not possess a formal certificate in electronics or a related field, must have:

• Previous Field or Service Center experience.
• Strong customer communication skills.
• Computer networking experience preferred.
• 2 years of experience in an industrial service environment, preferably with analytical instrumentation, with a demonstrated proficiency in performing in-house (shop) repairs and/or field repairs.
• Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers.
• Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting, and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution.
• Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates.
• Ability to work independently.
• Must be customer focused.
• Demonstrates aptitude for learning new technologies.
• Able to work on multiple tasks / assignments simultaneously.
• Strong project/work assignment planning and execution skills.
  
  

Dräger Benefits

At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include:

• Medical, dental, and vision insurance
• Life, short- and long-term disability coverage
• 401(k) with company match
• Over 4 weeks of paid time off, plus holidays and parental leave
• Flexible spending accounts and employee assistance program
  
  

Select locations also offer free parking, an on-site gym, cafeteria, and game room.

Talk to your Draeger recruiter to learn more!

Who We Are

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Draeger is an Equal Opportunity Employer.

Interested?

Please, apply directly through our career portal.

We look forward to receiving your application.