What are the responsibilities and job description for the Sales & Customer Service - Cell Phone Repair Shop position at Dr. Cell Phone Repair?
Overview
Join our dynamic Cell Phone Repair Shop as a Sales & Customer Service Associate and become the friendly face that helps customers find the perfect solutions for their mobile needs! This energetic role combines sales expertise with exceptional customer service, creating a lively environment where your communication skills and product knowledge shine. You’ll assist customers with their device repairs, guide them through product demos, and ensure a seamless shopping experience. If you’re passionate about technology, enjoy engaging with people, and thrive in a fast-paced retail setting, this is the perfect opportunity to grow your career while making a positive impact every day!
Duties
- Greet customers warmly, listen to their needs, and provide expert advice on cell phone repairs and accessories
- Conduct product demos to showcase features and benefits of various devices and accessories
- Assist customers with retail sales transactions using POS (Point of Sale) systems, ensuring accurate cash handling and checkout procedures
- Upsell complementary products and services to enhance customer satisfaction and increase sales opportunities
- Maintain organized merchandising displays, stock shelves, and ensure the store is clean, inviting, and well-stocked
- Manage inventory by stocking new products, conducting stock counts, and recording stock movements accurately
- Deliver exceptional phone etiquette by communicating clearly, professionally, and enthusiastically with customers at all times
Qualifications
Basic knowledge of smartphone repair or a willingness to learn phone repair is preferred.
Experience activating wireless service plans is a plus.
- Experience working in a cell phone repair shop, wireless carrier store (AT&T, Verizon, T-Mobile, etc.), or electronics retail is highly preferred.
- Previous retail sales or customer service experience preferred
- Familiarity with POS systems, cash handling, retail math, and retail transactions
- Strong communication skills in English; bilingual abilities are highly valued to serve diverse customer bases
- Demonstrated supervising experience or leadership qualities are advantageous for team support roles
- Ability to perform basic math calculations quickly and accurately for sales transactions and inventory management
- Knowledge of cell phones, accessories, or electronics is beneficial but not required; willingness to learn is essential
- Excellent phone etiquette and interpersonal skills to create positive customer interactionsJoin us in delivering outstanding service while promoting innovative mobile solutions! We’re dedicated to supporting your growth in a lively environment where your enthusiasm makes a difference.
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $15 - $20