Veterinary Client Service Representative / Receptionist

Job Summary

Join our dynamic veterinary team as a Veterinary Client Service Representative / Receptionist, where your enthusiasm and dedication will create a welcoming environment for pet owners and their beloved animals. We are a privately owned and operated clinic where we treat clients like family and pets as if they were our own. You will be the first point of contact, providing exceptional customer service while efficiently managing appointments, medical records, and client communications. Your compassion and energetic approach will help ensure smooth clinic operations, support veterinary staff, and foster positive relationships with clients. This paid position offers an exciting opportunity to combine your passion for animals with excellent administrative skills in a fast-paced, pet-centered environment.

Core Responsibilities

• Client Hospitality: Welcome clients and patients warmly upon arrival and assist them with check-in and check-out procedures using veterinary software systems, and maintain a clean, inviting lobby.
• Appointments: Schedule appointments, follow-up visits, and manage clinic calendars to optimize workflow.
• Communication Management: Answer multi-line phones, respond to emails, and manage appointment requests in veterinary software.
• Veterinary Triaging: Identify and assess urgent veterinary inquiries on the phone or in-person, routing emergencies to clinical team immediately.
• Financial Administration: Process payments accurately, discuss invoices, manage financial assistance transactions (CareCredit/Cherry/Scratchpay), and review financial policies with clients.
• Pharmacy & Records : Coordinate prescription refills with technicians and maintain detailed and up-to-date digital veterinary charts; including animal history, treatment plans, and laboratory results.
• Communication Management: Communicate effectively with clients regarding pet care instructions, upcoming procedures, and post-visit care.
• Independent Teamwork: Assist coworkers by occasionally helping with light clinic upkeep or comforting a pet in the lobby.

Required Qualifications

• High school diploma or equivalent
• Prior experience working in a veterinary clinic or animal care setting is highly preferred.
• Strong customer service skills with the ability to communicate clearly and professionally with clients from diverse backgrounds.
• Knowledge of veterinary terminology, medical-surgical procedures, and companion animal medicine is essential.
• Experience with veterinary software systems such as Vetspire Or DaySmart is advantageous.
• Familiarity with laboratory procedures, medical collection techniques, and aseptic protocols.
• Ability to handle dogs safely using proper restraint techniques; experience with dog training or dog handling is a plus.
• Basic proficiency in Microsoft Office applications for record keeping and communication purposes.
• Knowledge of animal anatomy, animal husbandry practices, and pet care standards.
• Understanding of drug regulations (DEA) and USDA compliance requirements related to veterinary practice.
• Ability to perform animal restraint skillfully while maintaining safety for animals and staff alike. Willingness to learn Fear Free techniques.
• Willingness to learn new skills such as equine experience or advanced laboratory techniques if applicable.
• Embark on a rewarding career where your passion for animals meets your talent for exceptional client service!

We are dedicated to supporting your growth within a vibrant team committed to pet health excellence!

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance

Application Question(s):

• Part-time or full-time

Experience:

• Veterinary clinic: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Ability to Commute:

• Bartow, FL 33830 (Preferred)

Ability to Relocate:

• Bartow, FL 33830: Relocate before starting work (Preferred)

Work Location: In person

Salary : $14