What are the responsibilities and job description for the Manager, Agent Channel Sales position at DQE Communications?
Job Title: Manager, Agent Channel Sales
Based in Pittsburgh, Pennsylvania, DQE Communications delivers fast, reliable fiber-optic Internet and data network services to businesses and carriers across Pennsylvania, West Virginia, and Maryland. Since our start in 1997 as a small dark fiber provider in the Pittsburgh area, we’ve grown into one of the region’s leading network service providers. Our fiber footprint and product offerings continue to expand, but our focus remains the same, providing secure, dependable connectivity and building lasting relationships with our customers.
At DQE, our culture is built around three core values: Service, Trust, and Urgency. We take pride in providing reliable service to our customers, earning trust through integrity and accountability, and acting with urgency to deliver results that make an impact. When you work with DQE, you get more than a provider, you get a team that cares about your business and works hard to find the best solution for you.
Job Summary
The Manager, Agent Channel Sales is responsible for leading and developing DQE Communications’ Agent Channel Sales team while driving strategic growth through agent partnerships across DQE’s markets. This role oversees Agent Channel Sales Managers and is responsible for ensuring alignment with organizational sales objectives, revenue targets, and market growth strategies.
The Manager, Agent Channel Sales will develop and execute channel sales strategies, support partner recruitment and engagement efforts, monitor team and partner performance, and collaborate cross-functionally to strengthen DQE’s market presence and channel effectiveness. This position serves as a strategic leader and escalation point for agent relationships while fostering a high-performing, customer-focused sales culture.
Key Job Responsibilities:
Based in Pittsburgh, Pennsylvania, DQE Communications delivers fast, reliable fiber-optic Internet and data network services to businesses and carriers across Pennsylvania, West Virginia, and Maryland. Since our start in 1997 as a small dark fiber provider in the Pittsburgh area, we’ve grown into one of the region’s leading network service providers. Our fiber footprint and product offerings continue to expand, but our focus remains the same, providing secure, dependable connectivity and building lasting relationships with our customers.
At DQE, our culture is built around three core values: Service, Trust, and Urgency. We take pride in providing reliable service to our customers, earning trust through integrity and accountability, and acting with urgency to deliver results that make an impact. When you work with DQE, you get more than a provider, you get a team that cares about your business and works hard to find the best solution for you.
Job Summary
The Manager, Agent Channel Sales is responsible for leading and developing DQE Communications’ Agent Channel Sales team while driving strategic growth through agent partnerships across DQE’s markets. This role oversees Agent Channel Sales Managers and is responsible for ensuring alignment with organizational sales objectives, revenue targets, and market growth strategies.
The Manager, Agent Channel Sales will develop and execute channel sales strategies, support partner recruitment and engagement efforts, monitor team and partner performance, and collaborate cross-functionally to strengthen DQE’s market presence and channel effectiveness. This position serves as a strategic leader and escalation point for agent relationships while fostering a high-performing, customer-focused sales culture.
Key Job Responsibilities:
- Drive the development and implementation of best practices to improve partner experience, operational efficiency, and sales effectiveness.
- Lead, coach, and develop the Agent Channel Sales team, including performance management, goal setting, and ongoing professional development.
- Develop and execute agent engagement initiatives, including partner communications, recorded webinars, training programs, and community outreach to strengthen partner relationships, improve sales readiness, and drive growth through the channel.
- Oversee the recruitment, onboarding, and retention of highperforming agent partners.
- Establish team sales strategies aligned with DQE’s overall business objectives and growth plans.
- Monitor team and agent partner performance through KPIs, quotas, pipeline activity, and sales results.
- Analyze channel sales performance and market trends to identify opportunities for growth, operational improvements, and competitive positioning.
- Provide leadership and guidance in resolving escalated partner, customer, or operational concerns.
- Build and maintain executivelevel relationships with key agent partners and strategic accounts.
- Collaborate with Marketing, Operations, Product, and Leadership teams to support channel initiatives, promotional campaigns, product launches, and market expansion efforts.
- Ensure agent partners and team members remain informed on DQE products, services, pricing updates, and industry developments.
- Drive accountability and consistency in CRM utilization, forecasting, pipeline management, and reporting processes.
- Prepare and present regular sales forecasts, channel performance reports, and strategic recommendations to senior leadership.
- Ensure compliance with DQE policies, procedures, and applicable telecommunications industry regulations.
- Strong leadership and team development skills with the ability to motivate and manage highperforming sales professionals.
- Advanced understanding of telecommunications products, services, channel sales strategies, and market dynamics.
- Excellent relationshipbuilding, communication, negotiation, and presentation skills.
- Demonstrated ability to develop strategic partnerships and drive revenue growth through indirect sales channels.
- Strong analytical and problemsolving skills with the ability to leverage data to drive decisionmaking.
- Experience managing sales performance metrics, forecasting, and pipeline analysis.
- Proficiency in CRM platforms and sales reporting tools.
- Ability to manage multiple priorities and adapt in a fastpaced, evolving environment.
- Strong business acumen and customerfocused mindset.
- Bachelor’s degree in Business, Marketing, Communications, or a related field required. MBA or advanced degree preferred.
- Minimum of 10 years of experience in channel sales, partner management, account management, or telecommunications sales.
- Minimum of 5 years of leadership or people management experience preferred.
- Experience within the telecommunications or technology industry strongly preferred.
- Healthcare
- Dental / Vision
- 401k
- Life Insurance
- Paid Time Off
- Holidays
- Hybrid Work Environment