Sales Manager, Expansion Markets

At DQE, our culture is built around three core values: Service, Trust, and Urgency. We take pride in providing reliable service to our customers, earning trust through integrity and accountability, and acting with urgency to deliver results that make an impact. When you work with DQE, you get more than a provider, you get a team that cares about your business and works hard to find the best solution for you.

With headquarters based in Pittsburgh, Pennsylvania, DQE Communications delivers fast, reliable fiber-optic Internet and data network services to businesses and carriers across Pennsylvania, West Virginia, and Maryland. Since our start in 1997 as a small dark fiber provider in the Pittsburgh area, we’ve grown into one of the region’s leading network service providers. Our fiber footprint and product offerings continue to expand, but our focus remains the same, providing secure, dependable connectivity and building lasting relationships with our customers.

The Sales Manager for DQE Communication’s expansion markets will be responsible for driving growth in new and emerging territories by developing and executing effective sales strategies. This role will focus on identifying and capturing mid-market opportunities, building a strong pipeline, and expanding DQE’s presence in untapped regions. The Sales Manager will lead and mentor a team of sales professionals, ensuring the achievement of revenue targets while fostering strong customer relationships. The ideal candidate brings proven experience in telecommunications sales, a passion for market expansion, and the ability to lead a team in a fast-paced, competitive environment. The ideal candidate resides in Central Pennsylvania (Lancaster, Harrisburg, York) and willing to travel across DQE’s fiber footprint.

• Develop and implement comprehensive sales strategies and plans to achieve company revenue and growth objectives.
• Analyze market trends, customer needs, and competitive landscape to identify new business opportunities and adjust sales strategies accordingly.
• Set sales targets and performance metrics for the team, ensuring alignment with overall business goals.
• Lead, mentor, and manage a team of sales professionals, providing guidance, training, and support to drive individual and team performance.
• Conduct weekly sales meetings to review pipeline activity, share best practices, and keep the team aligned on goals and priorities.
• Foster a positive and highenergy sales environment that encourages collaboration, accountability, and professional growth.
• Conduct regular performance reviews, set clear objectives, and implement development plans to enhance team capabilities.
• Build and maintain strong relationships with key customers, partners, and stakeholders to drive sales and ensure customer satisfaction.
• Address and resolve customer issues and concerns promptly, ensuring a high level of service and support.
• Identify and pursue opportunities to expand business with existing customers and acquire new clients.
• Continually build a funnel of qualified sales prospects to drive new business growth in expansion markets.
• Oversee sales operations, including lead generation, pipeline management, and sales process optimization.
• Monitor sales performance metrics and analyze data to assess effectiveness and identify areas for improvement.
• Prepare and present regular sales reports and forecasts to senior management, providing insights and recommendations for strategic decisions.
• Stay informed about industry trends, technological advancements, and competitive developments to maintain a strong understanding of the telecommunications market.
• Collaborate with product management and marketing teams to ensure alignment of sales efforts with product offerings and promotional activities.
• Attend afterhours marketing and networking events to build brand awareness and generate new business opportunities.
• Lead negotiations and finalize contracts with customers, ensuring favorable terms and conditions for the company.
• Ensure compliance with contractual obligations and manage contract renewals and amendments as needed.
• Develop and manage the sales budget, including forecasting, expense control, and resource allocation.
• Optimize the use of sales resources and tools to maximize efficiency and effectiveness.
• Work closely with other departments, including marketing, operations, and customer service, to ensure a cohesive approach to sales and customer satisfaction.
• Collaborate on strategic initiatives and projects that support overall business objectives.
Required Skills/Abilities:
• Strong knowledge of telecommunications products, services, and market dynamics.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a sales team.
• Strong analytical and problemsolving skills, with the ability to interpret sales data and trends.
• Proficiency in CRM software and sales management tools.
• Ability to work in a fastpaced environment and manage multiple priorities effectively.
• Required to regularly travel to DQE’s headquarters in Pittsburgh and throughout expansion market territories.
Education and Experience:
• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA or advanced degree preferred.
• Minimum of 810 years of experience in sales management within the telecommunications industry or a related sector.
• Proven track record of achieving sales targets, leading highperforming sales teams, and managing key customer relationships.