Patient Care Coordinator - Physical Therapy ClinicTech Hybrid

Patient Care Coordinator / Patient Care Technician (Hybrid)

At Doctors of Physical Therapy, our support team is the backbone of our clinics. We are seeking a full-time Patient Care Coordinator / Patient Care Technician (PCC/PCT) Hybrid to deliver exceptional customer service and enhance the overall patient experience at our clinic location. This is an excellent opportunity to join a supportive team that encourages professional growth and career development.

This hybrid role combines front desk administrative responsibilities with direct patient support in the clinic. Bilingual (Spanish-speaking) candidates and individuals with medical knowledge or experience are strongly preferred.

Key Responsibilities

Patient Care Coordinator (PCC) Duties

• Answer and manage incoming phone calls
• Schedule patient appointments and maintain schedule accuracy
• Complete new patient registration and data entry
• Verify and update patient information and records
• Collect co-pays and outstanding balances
• Perform scanning, faxing, and other clerical duties
• Complete reports and assist with remote front desk operations as directed by the Front Desk Supervisor

Patient Care Technician (PCT) Duties

• Assist with patient care activities as directed by the Physical Therapist
• Support clinic operations and patient flow
• Maintain cleanliness and organization of treatment areas (light housekeeping duties)

General Responsibilities

• Greet patients and create a welcoming, professional environment
• Communicate effectively with patients, families, clinicians, and team members
• Provide clear instructions to patients regarding their visits and care
• Review patient charts to ensure accuracy of data entry
• Collaborate with team members to maintain an efficient workflow
• Ensure timely communication with patients and referral sources
• Maintain knowledge of outpatient rehabilitation services and medical terminology
• Demonstrate strong organizational and multitasking skills
• Understand and explain insurance benefits to patients

Qualifications

• Prior medical or healthcare experience preferred
• Strong customer service and interpersonal skills
• Ability to build relationships with patients and the community
• Self-motivated with a desire for long-term career growth
• High attention to detail and organizational skills
• Ability to work Monday through Friday, 8:00 AM – 5:00 PM

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• Paid holidays
• 401(k) retirement plan
• Voluntary benefits including:
  • Life Insurance
  • Short-Term & Long-Term Disability (STD/LTD)
  • Critical Illness, Accident, and Hospital Indemnity Insurance