What are the responsibilities and job description for the MSP Program Manager position at DPP Tech, Inc.?
DPP Tech is a technology consulting and staffing services company based in the San Francisco Bay Area. We offer benefits, including 401K, sick leave, and medical insurance, and provide direct payroll deposits via Paychex.
We are hiring a MSP Manager for a retail client in Dallas, TX. This is an onsite role 3/4 days in office.
JOB Details:
Define the purpose, scope, operating model, and governance structure of the MSP Excellence CoE, including what it owns, what it advises on, and how it interfaces with Provider Governance, Finance, and Data teams.
Establish the CoE''''''''s standards council cadence and decision-making process for approving SIAM standards, onboarding assets, and training curriculum.
Develop the core set of SIAM standards, process playbooks, and operating procedures that retained teams and vendors will follow — practical and adoptable at the client''''''''s current maturity level.
Build a reusable library of templates, checklists, and reference materials the team can maintain and update over time.
Design and deliver training programs for the SPOps team covering SIAM principles, vendor governance expectations, and evidence standards.
Build onboarding materials for new providers and team members to ensure consistent understanding of how Gap governs its MSP ecosystem.
Conduct an initial maturity assessment of the current MSP governance ecosystem to identify capability gaps; define a maturity roadmap the permanent team can pursue after engagement close.
Document all CoE assets, standards, processes, and training materials in a form the permanent team can own, update, and operate without external support.
Support knowledge transfer to the incoming permanent team as they come on board during the engagement period.
If you are interested please share your resume contact details to discuss further.