IT Intern

Overview

Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000 shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do.

JOB SUMMARY: Under the supervision of the IT Service Delivery Manager, the IT Intern will gain hands-on exposure to enterprise information technology operations. This internship will support the Information Technology Department and assist in desktop support activities, assisting in troubleshooting hardware and software issues, and may observe and assist with network and system administration tasks. This internship is designed as a structured learning opportunity.

Open to Doyon Shareholders ONLY.

This Internship will work May-August.

ESSENTIAL FUNCTIONS:

• Observe and assist IT staff, including shadowing technicians during service requests, to assist with basic troubleshooting, communication, and issue resolution workflows
• Assist with documenting support activities, system configurations, and standard operating procedures
• Support asset inventory, equipment setup, imaging, and deployment activities under supervision
• Participate in planning and preparation activities for hardware and software upgrades
• Perform other duties as assigned.

DOYON LIMITED CORE COMPETENCIES:

• Commitment to Excellence – Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.
• Corporate Values- Understand, embrace, and integrate Doyon corporate values into everyday duties and responsibilities.
• Customer Services – Identifies and responds to current and future client needs by providing excellent service to internal and external clients.
• Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization.
• Safety and Security – Promotes a safe work environment for co-workers and customers.

JOB-SPECIFIC COMPETENCIES:

• Adaptability- Adapts to changing conditions and work assignments, sets priorities, and manages multiple assignments and tasks.
• Analytical Skills- Visualizes, articulates, and solves a variety of problems and concepts and makes appropriate decisions based on available information.
• Communication Skills- Listens, writes, speaks effectively, and positively relates and interacts with co-workers and others.
• Dependability- Consistently adheres to operational standards, ensures smooth operations and positive customer experiences, builds a productive workplace, is reliable, and improves team morale.
• Independence- Works with minimal supervision.
• Willingness to Learn- Willing to learn new skills or techniques to meet the demanding changes of job duties and responsibilities.

REQUIRED QUALIFICATIONS:

• Must be a Doyon Shareholder
• Enrollment in an undergraduate program in Computer Science, Information Technology, or a related field.
• Basic computer support skills; strong desire to learn and expand IT knowledge.

PREFERRED QUALIFICATIONS:

• Experience with desktop support, troubleshooting, or help desk operations.
• Industry certifications (e.g. CompTIA A , Network , Microsoft, Cisco) or progress toward certification.
• Strong customer service skills and ability to communicate technical information clearly.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and organizational skills

SKILLS INTERN WILL OBTAIN:

• Hands-on experience providing desktop and network support.
• Exposure to enterprise-level system and network administration in a multi-site environment.
• Experience using ticketing systems, documentation processes, and IT troubleshooting workflows.

WORKING ENVIRONMENT:  The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.

PHYSICAL DEMANDS: The work is generally sedentary, requiring routine walking, standing, bending and carrying items weighing less than forty pounds. [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions]. 

REASONABLE ACCOMMODATION: It is Doyon’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT:  Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This job description is not an employment agreement or contract, implied or otherwise, other than an “at will” relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

Qualifications