Community Coordinator

About the Company:  

Welcome to Downtown Works, the beating heart of shared workspaces in San Diego County! 🌆 We're thrilled to offer you a chance to join our team as a Community Coordinator at our Carlsbad location, where excitement meets innovation in a fast-paced environment. 🚀

At Downtown Works, we take pride in fostering a vibrant community that welcomes established companies and aspiring start-ups alike. As a Community Coordinator, you'll play a pivotal role in ensuring our members receive nothing short of five-star quality service. 🌟 Your intuition and commitment to excellence will be key as you provide refined and personalized support to our valued community.

If you're a pro at handling diverse responsibilities with grace and efficiency, this is the perfect opportunity to grow both personally and professionally. 🌱 We believe in creating a dynamic workplace that encourages learning and growth, and we can't wait to have you on board as an essential part of our team.

Join us at Downtown Works, where passion meets purpose, and together, we'll build an exceptional workspace experience! 🏢💼

Schedule: 

• Full-time, 40 hours per week (on-site)
• Monday thru Friday | 8am to 5pm (some exceptions apply)

Benefits: 

• 11 holiday PTO Days
• Full suite of benefits to choose from (including medical, dental, vision, and life insurance packages.)
• All the freshly brewed coffee/tea you can imagine
• Free 24 hour parking in Downtown
• Endless networking opportunities
• So many snacks

Compensation: $20-$22/hour (based on experience)

About the Role: 

We're searching for an amazing candidate to join our team! 🌟 If you're all about positivity and connecting with people, then this opportunity is right up your alley! 😉

We need someone with excellent communication skills, a warm and welcoming personality, and a polished professional demeanor. 🤝 You should be a pro at expressing yourself clearly and be well-organized to keep up with the fast-paced business environment. 📈

As the face of our company, you'll be the first to greet and guide our visitors, creating a warm and organized office atmosphere. 🏢 Providing top-notch hospitality to our members is a top priority, so you'll play a key role in ensuring they have a great experience. 🏅 Additionally, you'll be responsible for handling general office tasks and supporting sales tours, working closely with the Community Manager to achieve team objectives. 🤝

But that's not all – you'll also be the mastermind behind our social and networking events! 🎉 Planning and organizing awesome functions for our members will be a significant part of your role. 🎈In addition, you’ll play an important role in creating and posting fun and engaging content to share with our growing online community.

Lastly, having a strong tech aptitude is essential. 💻 You'll be one of our go-to people for tech-related matters, ensuring a seamless experience for everyone.

So, if you're up for this exciting challenge and ready to be the social heartbeat of our business, we can't wait to hear from you! 🌈 Let's create a fantastic team together! 🚀

Responsibilities:

• Space Maintenance: As the Community Coordinator, it’s your responsibility to maintain a pristine coworking community by keeping the kitchens, restrooms, meeting rooms and common areas stocked, clean and in order at all times as well as submit maintenance requests for repairs that need to be made throughout the space. (Includes: meeting room turnover, loading/unloading the dishwasher, cleaning the coffee machine, cleaning the beer tray, taking care of any spills that happen, weekly fridge clean out, wiping scuff marks off the walls when necessary, etc. 
• Sales: Support Community Manager by conducting tours in their absence, communicating pertinent details, and keeping all platforms up to date with important and accurate information. 
• Member Engagement: Develop and implement strategies to enhance member engagement, satisfaction, and overall experience. Organize and facilitate regular community events, workshops, and networking opportunities to foster connections and collaboration among members.
• Community Building: Act as a catalyst for community building by proactively identifying opportunities for collaboration, knowledge sharing, and cross-pollination among members. Encourage participation in community initiatives and facilitate connections between members with complementary interests.
• Mail Management: Process incoming and outgoing mail, including collecting, sorting, scanning, forwarding, and distributing to the appropriate recipients.
• Event Coordination: Collaborate with the Community Manager to plan and execute networking events, workshops, and seminars. Assist in logistics, including vendor coordination, and event promotion.
• Social Media, Marketing, and Online Presence: Contribute to maintaining a strong online presence for the community by actively engaging with members and local businesses on social media platforms. Share fun and engaging content, community updates, announcements, promotions, success stories etc. via social media and email to showcase the value of our community. 
• Inventory restock: Take inventory and restock supplies in the kitchens, bathrooms, and mini market, ensuring they are well-stocked at all times.
• Coffee Management: Maintain cleanliness and functionality of the coffee machine, including regular cleaning and restocking coffee supplies.
• Meeting Room Management: Reset meeting rooms after use, ensuring they are clean, organized, and equipped with the necessary supplies and technology.
• Front Desk Duties: Perform basic front desk duties such as greeting visitors, checking them in, answering phone calls, and operating the doorbell system.
• Customer Service: Provide excellent customer service by assisting visitors with inquiries and directing them to the appropriate resources or personnel.
• Office Admin: Assist with general office tasks as needed, including filing, data entry, and organizing documents.
• Member Support: Troubleshoot and resolve member technology issues, new member orientations, move-in/move-out functions and checklists, communicate facility or member issues to the Community Manager. 

Day-to-Day Activities:

• Managing inventory and restocking office, kitchen, bathroom, and mini-market supplies
• Mail and package handling, distribution, and forwarding
• Maintain a pristine coworking community (kitchens, bathrooms, meeting rooms, common areas, etc.)
• Capturing and entering daily billable items (day passes, etc.)
• Conducting sales/walk-in tours when Community Manager is unavailable and input required information into Hubspot
• Creates a warm and welcoming vibe through excellent customer service
• Greet guests and members upon arrival
• Oversee and execute daily front desk operations
• Answering and routing phone calls as needed
• Creating contracts and invoices collecting payment when Community Manager is unavailable
• Performing member orientations
• Teaming up with the Community Manager to plan, promote, cover, and breakdown community events and meetings.
• Working alongside the Community Manager to develop connections between members
• Communicating all maintenance and member issues to the Community Manager and submitting maintenance requests for repairs from members and the overall workspace
• Social media posts and marketing support  
• Input and maintain accurate data across software platforms
• Perform member move-in/move out functions and checklists
• Troubleshoot and resolve member technology issues with professionalism and patience
• Manage event and meeting room reservations and meeting room turnover
• Manage website chat inquiries
• Management of local vendors 



What’s Required:  

• Four-year college degree (preferred, not required) 
• 2-4 years of work experience in marketing, sales, hospitality, customer service, or business operations
• Strong verbal and communication skills 
• Self-starter who can work independently 
• General understanding of CRM systems (HubSpot, etc.) and lead cycles
• Proficiency in Google Suite (Docs, Sheets, etc.)
• Exceptional organizational and multitasking skills 
• Experience learning new software programs and a high comfort level around new technology
• Experience with social media platforms and content creation/distribution (Canva, Loomly, etc.)
• Ability to intuitively connect with people; warm and approachable
• Collaborative and reliable team player 
• Passion for surprising and delighting customers 
• Professional demeanor and prior leadership experience a plus 
• Thrives off continuous change and improvement