Lead Unhoused Shelter Coordinator

Position Title: Lead Shelter Coordinator

FLSA Status: Full-time, Non-Exempt

Schedule: Multiple schedules available (5 day work week, 2 consecutive days off)

Shifts Available:

• 6:30 am - 2:00 pm
• 2:30 pm - 10:30 pm
• 10:30 pm - 6:30 am

Pay Rate: $27-29/hour

Reports to: Director of Shelter Operations

Location: O-Lot Shelter, near Balboa Park

*This position is subject to a background, pre-employment drug and physical screening, and reference check. DSDP is an Equal Employment Opportunity employer.*

Why this job? – Total Rewards Package

• Set Schedules (have the same 2 days off every week)
• Bi-Weekly Paychecks
• Medical Coverage; Dental Coverage; Vision Coverage
• Discounted MTS Transit Pass (only $21 per month)
• Earn up to 15 days of Paid Vacation annually
• 5 days of Paid Sick Time annually
• 401K Plan Employer Match (eligible after 6 months of employment)
• Employee Assistance Program

** In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at the Downtown San Diego Partnership, your final base salary (within the pay range) will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer generous benefits and retirement plans. **

Position Summary

The Downtown San Diego Partnership is seeking a highly motivated and compassionate individuals to serve as Shelter Site Coordinators I. This position is responsible for overseeing and coordinating a variety of homeless programs and initiatives within the downtown area. The ideal candidate will possess strong leadership skills, extensive knowledge of homeless issues, and the ability to collaborate with community partners to drive effective solutions and improve the quality of life for individuals experiencing homelessness.

Client Engagement & Case Management Coordination — 50%

• Maintain a designated caseload of clients (by assigned row/section)
• Conduct weekly one-on-one check-ins with assigned clients and team members
• Build relationships and support client goal-setting and progress tracking
• Identify needs and connect clients to appropriate services and resources
• Document client interactions, progress, and outcomes
• Support assigned Shelter Coordinator team to coordinate and manage high need cases
• Document community standard violations as needed

Shelter Operations & Management — 15%

• Support and manage daily check-in and check-out processes
• Monitor shelter operations to ensure safety, compliance, and engagement
• Assist with clean-outs, tent set-up/tear down, or new client enrollment
• Respond to real-time client needs, concerns, and incidents
• Ensure consistent and respectful enforcement of shelter guidelines

Resource Coordination — 15%

• Assist clients in accessing housing, employment, healthcare, and benefits
• Coordinate with internal teams and external partners
• Track referrals and follow up on service connections and outcomes

Programming & Activities Support — 10%

• Support implementation of on-site programming and workshops
• Encourage participation and engagement among clients
• Assist with logistics and coordination of activities

Team-Based Rotational Duties & Administrative Responsibilities — 10%

• Participate in daily rotating roles (intake, engagement lead, programming, etc.)
• Complete required documentation and data entry
• Attend team meetings, trainings, and shift briefings
• Support overall team operations and coverage needs
• Assigned responsibilities will be dynamic. As the organization expands, so too will roles, responsibilities, and tasks. The role requires flexibility and adaptability, with strong collaborative and communication skills, ensuring all parties are apprised of project statuses.

**Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**

Required Qualifications, Skills, and Abilities

• 3 years minimum (or related experience) of working in social service or homeless programs
• Demonstrated experience in directly coaching and case managing clients with supportive services and achieving positive outcomes
• Associates / Bachelor's degree in social work, nonprofit management, or a related field
• Comprehensive knowledge of homelessness issues, best practices, de-escalation, and evidence-based interventions.
• Experience in Homeless Management Information system preferred.
• Strong leadership skills with the ability to build and maintain partnerships with diverse stakeholders.
• Excellent communication and public speaking abilities, with the capacity to articulate complex issues to various audiences.
• Commitment to social justice, equity, and compassion for individuals experiencing homelessness.
• Familiarity with the local community and stakeholders in downtown San Diego is desirable.
• High emotional intelligence and relationship-building
• Highly motivated, proactive, organized, detail-oriented, self-starter and team player.
• Excited by moving fast, investing deeply in relationships, and working through ambiguity with a quickly evolving organization.
• Critical and creative thinker, skilled at anticipating the needs of Executives
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)

Core Attributes

• Collaborator
• Organized
• Entrepreneurial
• Detail oriented
• Strong communication skills
• Ability to work independently and collaboratively.

Physical Requirements

• Prolonged periods of standing, bending, and moving in a 24/7/365 outdoor environment exposed to weather elements (heat, wind, rain, etc.)
• Must be able to lift 25 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

About the Downtown San Diego Partnership

The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region.

It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District – otherwise known as Clean & Safe – which provides essential public services in the 275 blocks of Downtown. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown’s neighborhoods for more than 20 years. In all, these programs provide an annual contractual budget of approximately $13 million annually. To learn more about our work in these areas, please visit: downtownsandiego.org.

Our Values

Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders.

Be fun and open-minded with a quirky sense of creativity: We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge.

Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do.

Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust.

Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.

Inclusiveness and diversity: We honor the inherent value of every individual’s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one’s authentic self.

Our Commitment to Diversity, Equity, and Inclusion

At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego.