What are the responsibilities and job description for the Downtown Baltimore Guide position at Downtown Partnership of Baltimore?
The Downtown Partnership of Baltimore (DPOB) strives to make Downtown a destination of choice for living, working, visiting, and investing. We are the connection to everything happening in the states largest business center, cultural district, and fastest-growing neighborhoods. We are the center of it all. We also oversee the Downtown Management Authority (DMA), Baltimores oldest and largest business improvement district (BID). DPOB's programs - including uniformed operations teams of Downtown Baltimore Guides and Public Space Maintenance - make the 106-block downtown district more attractive, vibrant, and hospitable.
As a Downtown Baltimore Guide, you'll be a highly visible and welcoming presence throughout Downtown Baltimore. You'll help residents, employees, visitors, businesses, and other members of the community navigate Downtown, find resources, and feel welcome.
You'll also serve as the eyes and ears of the community by observing and reporting safety concerns, street disorder, quality-of-life issues, and other conditions that need attention. This is an active, public-facing position for someone who enjoys being outdoors, interacting with people, and making a positive difference in the Downtown experience.
Well need you to Patrol assigned areas on foot while maintaining a visible, approachable, and professional presence. Serve as a goodwill ambassador and resource for Downtown residents, employees, visitors, businesses, and stakeholders. Provide directions and information about businesses, destinations, attractions, events, transportation, resources, and points of interest. Build positive relationships and interact professionally with businesses, property representatives, employees, residents, visitors, and community partners. Provide safety escorts within the service area in accordance with DPOB procedures. Observe and report crimes, disturbances, suspicious activity, safety concerns, street disorder, quality-of life issues, hazards, and other conditions requiring attention. Use two-way radios and other communication and reporting tools after training. Identify and report maintenance concerns, infrastructure issues, and service needs. Work with Baltimore Police Department, Baltimore City agencies, DPOB teams, public-safety partners, and community organizations as appropriate. Support DPOB events, activations, and special assignments. Complete daily activity reports, incident documentation, service information, and other required reports. Follow established procedures and respond appropriately when situations require additional assistance or emergency support.
Is This You? You enjoy helping people and providing friendly, professional customer service. You communicate clearly, courteously, and effectively with people from a wide range of backgrounds. You're comfortable working in a public-facing position and interacting with people throughout your shift. You can stay alert and aware of your surroundings while working in a busy urban environment. You can follow written and verbal instructions, established procedures, and assigned schedules. You can remain calm, use good judgment, and communicate effectively during challenging situations. You're comfortable learning to use a two-way radio and other communication equipment. You're reliable and able to work independently as well as part of a team. You're comfortable working outdoors and walking or standing for most of your shift. You are willing to wear a designated DPOB uniform and represent the organization professionally in public. You are at least 18 years old and have a high school diploma or equivalent. Experience in hospitality, marketing, public relations, public safety, security, customer service, tourism, or a related field is preferred, but not required. Relevant combinations of education and experience will be considered.
Other Requirements This is primarily an outdoor position performed throughout Downto n Baltimore and surrounding public spaces. Guides regularly work in changing weather conditions, including heat, cold, rain, wind, snow, and humidity. The position involves: Walking and standing throughout an assigned shift, including pedestrian patrols and public assistance. Working outdoors for extended periods, with shifts that may be eight hours or longer based on operational needs. Walking assigned patrol areas while carrying approximately 10 pounds of assigned equipment. Working in an active urban environment with traffic, noise, crowds, street activity, and other conditions associated with Downtown. Frequent interaction with residents, visitors, businesses, stakeholders, people experiencing homelessness, panhandlers, and other members of the public. Using verbal communication, two-way radios, and other assigned communication equipment. Staying visually alert to identify safety concerns, service needs, and other conditions requiring attention. Bending, reaching, and performing other routine physical movements associated with pedestrian patrol and public assistance. A valid driver's license is recommended but not required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Position Type/Expected Work Hours This full-time position starts at $15 per hour, then increases to $18 per hour on the first of the month after 60 days of employment and is eligible for overtime. We are a collaborative team of hardworking and entrepreneurial individuals who take ownership of how our specific roles contribute to DPOBs success. We work in cross-functional teams, dedicated to delivering extraordinary results at a fast pace for the citizens and businesses in Downtown Baltimore. We also believe in cultivating and developing our diverse work teams, fostering an environment where everyone can thrive. In addition to competitive pay, we provide a comprehensive benefits package that includes 14 days of Paid Time Off (PTO), 40 hours of Sick and Safe Leave (both prorated to start date), 12 paid holidays, medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with a company match, a Flexible Spending Account (FSA), pre-tax transit/parking benefits, and an Employee Assistance Program (EAP). We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
As a Downtown Baltimore Guide, you'll be a highly visible and welcoming presence throughout Downtown Baltimore. You'll help residents, employees, visitors, businesses, and other members of the community navigate Downtown, find resources, and feel welcome.
You'll also serve as the eyes and ears of the community by observing and reporting safety concerns, street disorder, quality-of-life issues, and other conditions that need attention. This is an active, public-facing position for someone who enjoys being outdoors, interacting with people, and making a positive difference in the Downtown experience.
Well need you to Patrol assigned areas on foot while maintaining a visible, approachable, and professional presence. Serve as a goodwill ambassador and resource for Downtown residents, employees, visitors, businesses, and stakeholders. Provide directions and information about businesses, destinations, attractions, events, transportation, resources, and points of interest. Build positive relationships and interact professionally with businesses, property representatives, employees, residents, visitors, and community partners. Provide safety escorts within the service area in accordance with DPOB procedures. Observe and report crimes, disturbances, suspicious activity, safety concerns, street disorder, quality-of life issues, hazards, and other conditions requiring attention. Use two-way radios and other communication and reporting tools after training. Identify and report maintenance concerns, infrastructure issues, and service needs. Work with Baltimore Police Department, Baltimore City agencies, DPOB teams, public-safety partners, and community organizations as appropriate. Support DPOB events, activations, and special assignments. Complete daily activity reports, incident documentation, service information, and other required reports. Follow established procedures and respond appropriately when situations require additional assistance or emergency support.
Is This You? You enjoy helping people and providing friendly, professional customer service. You communicate clearly, courteously, and effectively with people from a wide range of backgrounds. You're comfortable working in a public-facing position and interacting with people throughout your shift. You can stay alert and aware of your surroundings while working in a busy urban environment. You can follow written and verbal instructions, established procedures, and assigned schedules. You can remain calm, use good judgment, and communicate effectively during challenging situations. You're comfortable learning to use a two-way radio and other communication equipment. You're reliable and able to work independently as well as part of a team. You're comfortable working outdoors and walking or standing for most of your shift. You are willing to wear a designated DPOB uniform and represent the organization professionally in public. You are at least 18 years old and have a high school diploma or equivalent. Experience in hospitality, marketing, public relations, public safety, security, customer service, tourism, or a related field is preferred, but not required. Relevant combinations of education and experience will be considered.
Other Requirements This is primarily an outdoor position performed throughout Downto n Baltimore and surrounding public spaces. Guides regularly work in changing weather conditions, including heat, cold, rain, wind, snow, and humidity. The position involves: Walking and standing throughout an assigned shift, including pedestrian patrols and public assistance. Working outdoors for extended periods, with shifts that may be eight hours or longer based on operational needs. Walking assigned patrol areas while carrying approximately 10 pounds of assigned equipment. Working in an active urban environment with traffic, noise, crowds, street activity, and other conditions associated with Downtown. Frequent interaction with residents, visitors, businesses, stakeholders, people experiencing homelessness, panhandlers, and other members of the public. Using verbal communication, two-way radios, and other assigned communication equipment. Staying visually alert to identify safety concerns, service needs, and other conditions requiring attention. Bending, reaching, and performing other routine physical movements associated with pedestrian patrol and public assistance. A valid driver's license is recommended but not required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Position Type/Expected Work Hours This full-time position starts at $15 per hour, then increases to $18 per hour on the first of the month after 60 days of employment and is eligible for overtime. We are a collaborative team of hardworking and entrepreneurial individuals who take ownership of how our specific roles contribute to DPOBs success. We work in cross-functional teams, dedicated to delivering extraordinary results at a fast pace for the citizens and businesses in Downtown Baltimore. We also believe in cultivating and developing our diverse work teams, fostering an environment where everyone can thrive. In addition to competitive pay, we provide a comprehensive benefits package that includes 14 days of Paid Time Off (PTO), 40 hours of Sick and Safe Leave (both prorated to start date), 12 paid holidays, medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with a company match, a Flexible Spending Account (FSA), pre-tax transit/parking benefits, and an Employee Assistance Program (EAP). We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $15 - $18