What are the responsibilities and job description for the Innkeeper position at Downtown Hotel?
Small downtown hotel is looking for an innkeeper to join our team. The proper candidate will have great customer service, able to multitask, and take responsibility for the daily tasks. They will work with other Innkeepers, Housekeepers, and maintenance to run the daily operations of the business. We are looking for someone passionate about hospitality, willing to make a long term commitment and grow with the hotel.
Must be willing to work weekends and holidays.
Responsibilities will be a mix of:
Front Desk-
*registering guests upon arrival, answering phones, guest queries, and taking reservations
*providing hospitable interaction with guests
*maintaining a clean and functional front of house and back office
*oversee housekeeping and communicate room status updates and special requests
*communicate with housekeeping or maintenance staff
*keep records of room availability and guests' accounts
*accommodate special requests when possible
Reservations-
*process reservations that come through our website, via online, and directly by phone
*assist with group bookings
*process cancellations and modifications
Housekeeping-
*assign rooms housekeepers and manage daily check-outs
*manage daily housekeeping/laundry functions
*conduct room inspections
*assist with linen/supplies inventory
*other duties as assigned by management
Food and Beverage-
*Assist with the operations of Hotel's coffee service in the mornings or wine/beer bar in the evenings
Skills/Qualifications-
*Hospitality experience
*Food & Beverage experience helpful
*Must be friendly, organized and have great people skills
*Be a team player
*Strong computer skills helpful
*Upbeat and professional image, maintains positive attitude with self, guests, and team
*Flexible with schedule and ability to work weekends/holidays, days/evenings, including being on call during off duty if needed
Job Types: Full-time, Part-time
Pay: $36,000.00 - $50,000.00 per year
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $36,000 - $50,000