HOST

Takami Host Job Description

Essential Functions:  Identifying, attending, managing and responding to guests’ expectations in a timely and courteous manner.

Tasks include but not limited to: ƒ 

1. Greeting and welcoming guests (saying hello and good night to each customer) ƒ
2. Answering phones ƒ
3. Answering guests questions ƒ
4. Making reservations ƒ
5.  Seating guests in a timely manner ƒ
6. Taking and conveying messages clearly and in a timely manner ƒ
7. Creating a warm/welcome environment ƒ
8. Communicating clearly and effectively in English with guests and co-workers

Requirements: 

Skills set (Knowledge & Abilities):  ƒ 

1. Communicating well in English on the phone (including giving appropriate directions to the restaurant) ƒ
2.  Writing in English clearly and legibly ƒ
3. Answering guests questions in a polite and friendly manners ƒ
4. Being able to regularly perform the essential functions of the job (standing and moving around for up to 8 hours per shift) ƒ
5. Seating reservations on time (no later than 10 minutes) ƒ
6. Proficient knowledge of the restaurant layout (i.e. tables, seats and station numbers)

Work Habits & Attitudes: ƒ 

1. Arriving on time, dressed properly, and ready to work with a positive attitude ƒ
2. Demonstrating a positive, friendly, and hospitable attitude toward guests and co-workers ƒ
3. Working well and remaining calm and composed under pressure  ƒ
4. Being organized, paying attention-to-detail, multi- tasking, and having a sense of urgency

Company Core Values & Policies: ƒ

1. Providing excellent service to guests and generating happy customers (Identifying, attending, and responding to guests’ needs in a positive, courteous and timely manner; taking guests orders and answering questions politely and effectively; acting in the guests’ best interest without jeopardizing business needs)                         ƒ
2. Being a supportive team player, working well within a team and demonstrating self-initiative
3. Maintaining a well-groomed appearance at all times ƒ
4. Respecting and following the company policies and procedures
5. Following supervisors’ and peers’ directions well;
6.  Maintaining a clean and safe restaurant according to health and safety codes; cost
7. Promoting and maintaining the company’s style of operations, service, and core values (honesty, integrity, intelligence and modesty)