What are the responsibilities and job description for the Server position at Downtown Blues?
Summary
Responsible for customers experiences; including ensuring our tables are clean and tidy when guest arrive, presenting menus and serving food and beverages. Takes orders, answers questions about food and drink options, provides exceptional customer service with a pleasant demeanor Provide high-quality service that will help us maintain and attract customers. A server at Downtown Blues will provide positive, friendly, prompt, and responsive service to create the most enjoyable all-around experience for all guests. Servers will provide memorable service that will accelerate the business and ensure customers will return.
Essential Duties and Responsibilities
● Supports Downtown Blues’ mission, vision, and values
● Prepare restaurant tables with special attention to sanitation and order
● Knowledge of food and drink menu including daily specials and changes
● Answer questions or make recommendations for complementary products as well as special requests including dietary or allergy information
● Take orders with accuracy and efficiency
● Collaborate and communicate with managers, servers, bartenders, hosts, runners, bussers, and kitchen staff
● Carry trays of food and/or beverages
● Deal with complaints or problems with a positive attitude, ensure customer satisfaction.
● Handle cash and credit transactions; accurately account for all receivables including cash, credit cards, coupons, and gift cards.
● Practice safe food and beverage handling and clean up at all times.
● Safely handle food prep equipment such as beverage machines, salad cases, etc.
● Provide efficient and friendly service to all customers
● Check customers’ identification and confirm it meets legal drinking age
● Assist coworkers with tasks as needed
● Preparedness for shift (timely arrival, required uniform, pens, change bank, etc)
● Perform all pre and post shift side work as required
● Attend all scheduled employee meetings