What are the responsibilities and job description for the Medical Call Center Representative position at Downriver Medical Associates?
Pay: From $18.00 per hour
Job description:
We are a busy internal medicine practice with multiple practitioners looking for our newest team member! We are seeking a highly motivated individual to work the Medical Call Center.
Position is full time, Monday through Friday (no weekends).
Summary: Responsible for operating the Call Center and front desk equipment and providing prompt and responsive communication between the practice and their customers, in a professional and courteous manner. Assist callers with inquiries, complaints, or problems. Speak with customers, listen to them to gain a better understanding of their needs, and offer possible solutions. Registers patients, verifies insurance, collect co-payments. Redirect patients when needed. Assess needs based on previous chart notes and direct calls or questions to pertinent staff.
Experience:
- Proficient in computer skills: (Required)
- Medical office experience: 1 year (Required)
- Medical assistant: 1 year (Preferred)
Previous medical office experience required. EPIC EHR experience is a plus. Prefer a medical assistant certification/experience, but not required. The ideal candidate is patient-oriented and a team player with a positive attitude. Benefits offered after 90 day probationary period.
Job Type: Full-time
Salary: Starting from $17.50 per hour
Expected hours: No less than 40.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Job Type: Full-time
Experience:
- Medical Office : 1 year (Required)
Ability to Commute:
- Southgate, MI 48195 (Required)
Work Location: In person
Salary : $18 - $20