Technology Support Technician

Position: Technology Support Technician - Levels I and II

Location: District

Pay Rate: Level I: $27.85 per hour

Level II: $30.82 per hour

Schedule: Full-time, 12-month position (260 contract days), 7.5 hours per day, 5 days per week, based upon district-approved calendar

Benefits Eligible: Yes

Effective Date: ASAP

Are you passionate about helping ALL students learn in a collaborative environment? If so, we may have the career for you! Downingtown Area School District is excited to announce an opening for a Technology Support Technician.

At DASD, we are committed to sharing values of diversity and inclusion in order to achieve and sustain excellence in education. As a diverse district, we continually seek ways to strengthen our educational environment. We believe that we can best promote excellence by recruiting and retaining a diverse group of staff who bring various backgrounds and perspectives. Our ability to create and maintain a climate of respect is critical to attaining the best teaching and learning environment.

At the Downingtown Area School District we value our employees. We seek to hire new staff who:

• Communicate openly to build relationships and trust
• Partner with team members to see the TEAM succeed
• Demonstrate a growth mindset and seek ongoing opportunities for growth
• Embrace and support a safe and inclusive environment
• Eagerly and enthusiastically support student learning
• Strive to be kind and reflective
• Focus on the solution and put people first
• Lead by example!
  
  

If you want to be part of our "Downingtown Proud" team - please apply! Help us with our mission to educate all students to meet the rigorous challenges of a global society.

Job Summary

The Technology Support Technician is a member of DASD's Technology Division. This division is split into four separate teams:

• Data & Applications
• Network & Security
• Systems & Support
• Media & Educational Technology
  
  

As a key member of the Systems & Support team, this position is responsible for working with students and school district staff to deliver customer support services including installation, troubleshooting, user assistance, and training. Technology Support Technicians install, configure, and prepare desktops, laptops, tablets, software, printers, networks, and peripheral equipment.

The ideal candidate will have excellent problem solving and diagnostic skills, be a self-starter, be highly motivated, and have demonstrated proficiency and experience in the qualifications mentioned below. Additionally, this position will be flexible to step outside of their assigned duties and responsibilities to work on special projects to advance departmental and/or organizational goals. Strong attention to detail, adherence to policies and procedures, effective communication, thorough documentation skills are necessary for success. Candidates' technical skills will be challenged in this dynamic environment, and there are opportunities for growth and professional advancement within the division. All applicants must have the ability to work evenings and weekends when necessary.

Qualifications: To successfully perform this position, a person must be able to perform each primary duty satisfactorily. The qualification requirements listed below represent minimum levels of educational achievement, training, skills and/or ability necessary.

Level I

• Associate's Degree in Information Technology or related field of study or equivalent knowledge
• Current CompTIA A certification must be obtained within 6 months after employment. Grandfathered certifications cannot be honored.
• Vendor relevant certification(s) to be obtained within 1 month after employment, as necessary
• Valid PA Driver's License
• Must successfully complete and maintain compliance with all federal and state background and criminal record check requirements
• Employee must adhere to all local, state, federal, and school code requirements for employment
  
  

Level II

• Associate's Degree in Information Technology or related field of study or equivalent knowledge
• Certifications required*:
• Current CompTIA A certification
• Vendor relevant certification(s) to be obtained within 1 month after employment
• At least one or more of an approved industry professional certification, such as CompTIA Network , Apple Certified Support Professional, Microsoft Technology Associate (MTA), Google IT Support Certificate.
• *All certifications must be current within the past 3 years and must not have expired. Grandfathered certifications cannot be honored.
• Valid PA Driver's License
• Must successfully complete and maintain compliance with all federal and state background and criminal record check requirements
• Employee must adhere to all local, state, federal, and school code requirements for employment
  
  

Duties & Responsibilities: Employee must have the ability to perform the following essential functions on a timely basis with or without reasonable accommodations.

• Supports students, teachers, administrators, and support staff by providing end-user support, and individual assistance with procedural, hardware and software issues and skills development
• Effectively uses Service Desk to meet customer service support needs
• Troubleshoot hardware, software and network problems throughout the district
• Delivers, unpacks, configures, prepares and installs desktop, laptop, tablet, printer and peripheral equipment
• Troubleshoots, installs, terminates, and tests network and peripheral equipment cabling
• Installs software as per district procedures and vendor licensing agreements
• Previews and evaluates hardware and software
• Effectively uses new and existing equipment and software
• Maintains ability to read blueprints and schematic diagrams
• Maintains documentation as assigned by the supervisor
• Remains current and maintains certifications necessary for the completion of job-related needs
• Perform other duties as assigned by the Director of Technology
  
  

Summary Of Benefits

Select Health Benefits a la carte - Only pay for what you need

• Medical Coverage through IBX - PPO plans only
• No Primary Care Physician necessary
• No referrals required
• IBC has extensive local and national networks
• Prescription Coverage through CVS/Caremark
• Dental Coverage - Delta Dental Active PPO
• Allows use of in-network and out-of-network providers
• Vision Coverage - Vision Benefits of America (VBA)
  
  

Eligibility - No Waiting Period

All employees may enroll in the district's health benefit plans effective with their date of hire into the benefit eligible position.

Eligible Dependents

A legally married spouse as defined by PA law and children up to age 26 may enroll in the District's health benefit plans.

New Hires or Newly Eligible

You have 31 days from the date that you are benefit eligible to make your elections. If you do not make elections during this time, you will only be enrolled into any benefit that is provided by the District at no cost to you.

Flexible Spending Accounts

Benefit eligible employees have the opportunity to elect to participate in a Flexible Spending Account. DASD offers both a Healthcare Spending Account and Dependent Care Spending Account. This benefit allows you to set aside pre-tax dollars to pay for out of pocket eligible healthcare and dependent care expenses.

Support For The Whole You

• Fitness Program
• Receive $150 back when you complete 120 workouts at an approved fitness facility within 365 days. www.ibx.com/reimbursements
• Nutritional Counseling
• Up to 6 free visits per calendar year with a registered dietitian.
• Employee Assistance Program
• Health Advocate is a free, confidential program that offers EAP Work/Life benefits to help you address difficulties in your life by providing short term assistance with personal, family, and work issues. In addition, it simplifies the navigation of the health care system by helping you find the right doctors, resolving billing and insurance claim issues, explaining benefit coverages, helping your parents or in-laws with the complexities of Medicare, and much more!
• Telemedicine
• The telemedicine benefit through SwiftMD is offered to ALL DASD employees at no cost to you. The telemedicine benefit allows for consultations with US board-certified doctors over the phone or online, from your home, office, or on the road. These physicians can diagnose, recommend treatment, and submit prescriptions to your pharmacy of choice.
  
  

Retirement - Member of State Pension System (PSERS)

As a PSERS member, you'll join with over a half million fellow public school employees who are also members. You'll contribute to your own personal PSERS retirement account and have a safe and secure benefit payment(s) from one of the largest public retirement plans in the nation.

Student Loan Forgiveness

All DASD employees are eligible to apply for loan forgiveness through the federal government's Public Service Loan Forgiveness program. Find out more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

Life Benefit

Pays 1 x your basic annual salary up to maximum of $60,000

Income Protection Benefit

Pays 60% of your basic monthly pay, up to $1,500 per month

Paid Time Off

• 12 sick days annually
• 3 personal days annually
• 10 vacation days annually; 1 additional day per year after 5 years of employment up to a maximum of 20 days per year.
• Paid holidays (marked in red on attached district calendar; number of days vary per year)
  
  

Tuition Reimbursement

75% of tuition if grade of ‘B' or better is attained; limit 12 credits per year.

Salary Increases

Minimum of 3.3% per year

Retiree Benefits

• Personal Days Payout
• Sick Days Payout
  
  

EOE