What are the responsibilities and job description for the Express Service Advisor position at Downey Nissan?
Responsibilities
· Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
· Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
· Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
· Ensures that the daily inventory of technicians' time is consistently sold to service customers.
· Distribute work between Express technicians efficiently
Qualifications
· Bilingual; in Spanish and English
· Some Advisor Experience Required
· Organized and friendly personality
· Demonstrated ability to manage others
· Time management skills
· Fantastic communication skills with your customers
· Professional, well-groomed personal appearance.
· Clean driving record
· Willing to submit to a pre-employment background check & drug screen
· 5 day work week schedule available Monday through Sunday.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Job Type: Full-time
Pay: $3,000.00 - $4,000.00 per month
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
- Automotive Service Advisor: 1 year (Required)
Language:
- Spanish (Required)
License/Certification:
- California Driver's License (Required)
Work Location: In person
Salary : $3,000 - $4,000
