Outbound Lending Expert

Downeast Credit Union is a member-owned financial cooperative created in 1941 to provide additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose being to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for an Outbound Lending Expert. The chosen candidate will work in one of our 9 locations or work remotely. This candidate must reside in the State of Maine.

Summary

The Indirect & Direct outbound Lending Expert is responsible for maximizing member value and expanding lending relationships by identifying opportunities to grow the credit union’s consumer lending portfolio across both the indirect dealer channel and direct member relationships.

This role focuses on deepening relationships with members who originate through the indirect auto lending channel, while also proactively identifying opportunities to recapture loans held at other financial institutions.

Working closely with members, branch teams, and lending staff, the Cross-Sell Lending Expert develops strategies to expand member relationships through proactive outreach and consultative conversations. This position promotes additional lending solutions including consumer loans, credit cards, home equity products, mortgages, and insurance referrals to better serve members while strengthening portfolio yield and overall loan growth.

The Cross-Sell Lending Expert also plays a key role in identifying loan recapture opportunities, increasing products per member, and ensuring the credit union fully captures the relationship with members who begin their journey through indirect financing or existing member relationships.

Indirect Lending Strategy

• Identify opportunities to expand lending and deposit relationships with members originating through indirect dealer channels.
• Develop and implement cross-lending strategies that increase loan penetration per member.
• Analyze weekly indirect lending volume to identify cross-sell opportunities and trends.
• Support the credit union’s goal of converting indirect borrowers into long-term members.
• Partner with dealership-originated borrowers to identify additional lending or financial needs following loan funding.

Direct Lending Recapture Strategy

• Identify opportunities to recapture loans held at other financial institutions through proactive outreach and member engagement.
• Review auto loan recapture opportunities.
• Monitor ACH payments to external auto lenders to identify potential refinance opportunities.
• Identify HELOC opportunities with qualified homeowners who may benefit from home equity lending solutions.
• Re-review previously declined loan applications to determine if members may now qualify for financing.
• Identify opportunities to increase products per member through additional lending solutions and protection products.

Member Relationship Development

• Contact members following loan funding to identify additional financial needs.
• Educate members on available lending products including auto loans, personal loans, credit cards, home equity, mortgages and auto and home insurance referrals.
• Deliver exceptional service by ensuring cross-lending conversations focus on member benefit and financial wellness.
• Maintain compliance with all lending regulations and internal policies.
• Provide consultative recommendations that help members improve their financial position.

Performance & Reporting

• Track and report on cross-sell performance including: Loan recapture success, Indirect cross-sell conversions, and Products per member growth.
• Assumes responsibility for establishing and maintaining effective coordination and working relations with DECU personnel.
• Exhibits respect and professionalism with Down East Credit Union personnel.
• Collaborates and problem solves with coworkers.
• Works closely with loan processors and underwriters to ensure members’ needs are met.

We are seeking candidates with:

• 3–5 years of experience in outbound consumer lending calls.
• Strong knowledge of consumer lending products, credit underwriting, and policies.
• Proven ability to identify cross-sell opportunities and build member relationships.
• Excellent communication and consultative sales skills.
• Strong analytical and organizational abilities.
• Knowledge of credit union computer software, including Microsoft Office.
• Knowledge of lending rules and regulations.
• Ability to follow instructions and respond to management directions.
• Ability to manage competing priorities and effectively determine task prioritization.

Success Metrics

• Increased loan products per member
• Growth in cross-funded loans from the Indirect & Direct Channel
• Improved portfolio yield
• Increased member retention and engagement

Benefits Include:

• Personal Paid Time Off up to 5 weeks
• 11 Paid Holidays Per Year
• Paid 3-Day Weekends in months without a federal holiday falling on a Monday or Friday
• Paid Birthday Off
• 5% 401k Contribution Match
• 90% Paid Health Insurance Premiums
• 100% Paid Dental Insurance Premiums
• 100% Paid Life & Disability Insurance Premiums
• Paid Training, Education, and Certifications
• Health Club Reimbursement
• Loan Discounts

Elective Employee Paid Benefits

• Colonial Life Accident, Critical Care, Cancer & Life Insurance
• Colonial Life Income Protection
• Anthem Vision
• Patriot Auto Insurance
• Patriot Life Insurance

Downeast offers a base salary and generous incentives for this sales-focused position, along with the opportunity to grow in a fast-paced and collaborative environment focused on helping members improve their financial lives.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Calais, ME 04619

Salary : $60,000