What are the responsibilities and job description for the Client Support Specialist position at Down to Earth?
We are seeking a dedicated and customer focused Client Support Specialist to join our team. This position is ideal for someone who thrives on providing exceptional service, building strong client relationships, and supporting operational excellence in the field. If you take pride in your communication skills, attention to detail, and ability to ensure customer satisfaction, this may be the opportunity for you!
The Client Support Specialist works closely with Client Relations, Operations Teams, and Clients to ensure each property receives the highest level of service. This individual serves as a liaison between the field and the customer helping to monitor quality, address concerns quickly, and maintain consistent communication.
What You’ll Do
- Build and maintain strong relationships with clients through regular communication and site visits
- Support Client Relations by ensuring client expectations are consistently met or exceeded
- Monitor field performance for quality, safety, and efficiency
- Identify and communicate opportunities for property enhancements or service improvements to the appropriate team members
- Respond promptly and professionally to client inquiries and service requests
- Collaborate with the Operations Team and Client Relations Department to ensure timely completion of work orders and projects
- Participate in client walkthroughs and prepare reports on site conditions and progress
- Maintain accurate records of client interactions, updates, and feedback
- Promote company values and the Down To Earth safety culture in all interactions
- Perform additional duties as assigned by leadership
Requirements
- High School Diploma or GED required; Associate degree preferred
- Minimum 3 years of experience in a customer service or client-facing role
- Strong organizational, interpersonal, and communication skills
- Ability to work outdoors
- Proficiency in Microsoft Office Suite and mobile communication tools
- Valid Florida Driver’s License and ability to pass an MVR check
Preferred Skills & Experience
- Strong problem-solving skills and a proactive approach to client support
- Previous experience in customer service within a service-based industry
Benefits
The well-being of our team members is important to us, and we want to ensure that you feel supported in your growth. Our benefits offerings include the following:
- Medical, Dental, and Vision insurance
- Ancillary insurance benefits
- 401k with employer match
- Paid time off
- Paid holidays
- Weekly pay
- Ongoing training
- Career advancement opportunities
About Us
Here at Down to Earth, we pride ourselves in our commitment to our team and the communities we support. With over 1,200 employees spanning across 12 locations, we provide premium commercial landscape development, maintenance, and enhancement services serving multiple regions across Florida.
We are invested in shaping the future of the green industry by focusing on community, continuous improvement, and quality every time. We approach each project with the same business strategy and principles that have made us successful for 30 years: surround yourself with team members that care and offer services that exceed client expectations. We strive to build long-term relationships by exemplifying value through superior work.
Come and experience the Down to Earth difference! Join our team and work alongside Florida’s best landscape and irrigation professionals. We offer the perfect place to work, learn, and grow. Learn more by visiting our website at www.dtelandscape.com.
Down To Earth is proud to be an Equal Employment Opportunity employer. We strive to recruit, develop, and retain top candidates by providing an engaging culture and opportunities to grow and develop. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability, or any other characteristic protected by applicable law.