Regional Operations Manager

The Regional Operations Manager (ROM)- Landscape Construction provides strategic and operational leadership for a landscape construction branch within an assigned geographic region. This role ensures consistent service excellence, operational efficiency, financial performance, and employee development across the branch operations. The ROM acts as the leader for the branch team, ensuring alignment with company goals, standards, culture, and a strong safety-first mindset. A core focus of the role includes effective Quality KPI management, safety performance oversight, and driving project quality and client satisfaction in the branch.

Key Responsibilities

Operational Leadership

• Oversee daily operations for the construction branch, ensuring adherence to company standards for safety, quality, and productivity.
• Champion a safety-first culture, ensuring that the branch prioritizes safe work practices and regulatory compliance.
• Monitor and optimize labor utilization, fleet efficiency, equipment allocation, and production workflows.
• Conduct regular project visits to evaluate operations, inspect job sites, verify quality and safety performance, and provide leadership coaching.
• Ensure full adherence to safety regulations, environmental policies, and company procedures.
• Regularly meet with new and exist clients to ensure optimal client relationships are built and maintained.

Safety Performance Management

• Lead branch safety initiatives, ensuring consistent execution of company safety programs and protocols.
• Track and manage safety KPIs, including incident rates, near misses, corrective actions, training completion, and safety audit scores.
• Partner with Branch team to address safety gaps, reinforce training, and implement improvement plans.
• Promote a proactive approach to hazard identification, risk mitigation, and safe decision-making.

Quality KPI Management

• Establish, track, and enforce branch Quality KPIs, including project delivery benchmarks, project quality scores, rework frequency, and warranty costs.
• Lead quality audits and ensure corrective actions are implemented where performance falls short.
• Standardize quality processes and champion continuous improvement initiatives.
• Ensure accuracy and accountability in reporting quality performance in the branch.

Financial Management

• Oversee branch P&L and ensure branch meets or exceeds budget, profitability, and cost-control goals.
• Analyze key financial indicators including revenue growth, margins, labor efficiency, quality-related costs, and fleet costs.
• Support pricing strategy, forecasting, and long-term financial planning.
• Review and approve branch capital expenditures and major operational investments.

Client Relations & Retention

• Support branches in managing client relationships, addressing escalations, and ensuring contractual expectations are met or exceeded.
• Drive branch project quality performance, ensure project schedules are adhered to and projects are properly closed out with all proper documentation.
• Utilize client feedback and quality metrics to identify improvement opportunities and strengthen long-term relationships.
• Ensure consistent delivery of high-quality services across all scopes.

Team Development & Leadership

• Recruit, mentor, and develop Branch team members.
• Foster a culture of accountability, teamwork, continuous improvement, quality ownership, and safety-first behavior.
• Set measurable goals—including quality, safety, financial, and retention targets—and conduct regular performance reviews.
• Lead branch training initiatives in partnership with corporate safety and operations teams.

Strategic Growth

• Identify growth opportunities within the branch area, including market expansion and project scope expansion based on client needs.
• Support business development teams in securing new contracts and expanding market presence.
• Collaborate with senior leadership on long-term branch planning, integrations, and operational optimization.

Qualifications

• Bachelor’s degree in Business Administration, Horticulture, Landscape Construction, or related field (preferred, not required).
• 7 years of progressive leadership experience in landscape construction management.
• Demonstrated success managing branch operations across diverse markets.
• Strong financial acumen with proven P&L management experience.
• Excellent communication, organizational, leadership, and relationship-building skills.
• Proficiency in Microsoft Office Suite and industry management software (e.g., Aspire, Procore, or similar).
• Bilingual (English/Spanish) preferred but not required.

Key Competencies

• Strategic and analytical thinking
• Operational excellence and continuous improvement
• Quality management and KPI discipline
• Safety-first leadership and safety performance management
• Leadership and team development
• Financial discipline and business acumen
• Customer relationship management
• Problem-solving and effective decision-making

Physical Requirements & Work Environment

• Work performed in both office and outdoor field environments, subject to weather and seasonal conditions.

Benefits

The well-being of our team members is important to us, and we want to ensure that you feel supported in your growth. Our benefits offerings include the following:

• Medical, Dental and Vision insurance
• Ancillary insurance benefits
• 401k with employer match
• Paid time off
• Paid holidays
• Weekly pay
• Ongoing training
• Career advancement opportunities

About Us

Here at Down to Earth, we pride ourselves in our commitment to our team and the communities we support. With over 1,200 employees spanning across 12 locations, we provide premium commercial landscape development, maintenance, and enhancement services serving multiple regions across Florida.

We are invested in shaping the future of the green industry by focusing on community, continuous improvement, and quality every time. We approach each project with the same business strategy and principles that have made us successful for 30 years: surround yourself with team members that care and offer services that exceed client expectations. We strive to build long-term relationships by exemplifying value through superior work.

Come and experience the Down to Earth difference! Join our team and work alongside Florida’s best landscape and irrigation professionals. We offer the perfect place to work, learn, and grow. Learn more by visiting our website at www.dtelandscape.com.

Down To Earth is proud to be an Equal Employment Opportunity employer. We strive to recruit, develop, and retain top candidates by providing an engaging culture and opportunities to grow and develop. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability, or any other characteristic protected by applicable law.