What are the responsibilities and job description for the Retail Assistant Manager position at Down to Earth Distributors.com?
Description
- Working title of this position: Retail Assistant Manager
- This position reports directly to: Retail Manager/GM
- Position is full time: Yes
- Eligible for overtime: Yes
- Exempt or Non-Exempt: Non-Exempt
- Wage range: Compensation Committee determination
- Mission Statement: To be a sustainable company that provides a diverse selection of quality products that enriches people’s lives.
- Vision Statement: Achieve maximum profitability and sustainable growth through building leadership in an environment of integrity and respect.
- Purpose of this position: Assist Retail Manager/GM in motivating and inspiring sales team to achieve store productivity goals.
- Essential Job Functions: Assist Retail Manager/GM in the daily operations and responsibilities of managing the Retail Team.
- Daily Operations
- Assist in morning meeting communications
- Teach or coordinate weekly product trainings to facilitate sales on the sales floor
- Work with the Retail Manager/GM and the Retail management team to streamline daily, monthly and annual processes, as well as to implement agreed upon changes
- Evaluate processes and make recommendations for increased savings and cost reductions
- Write procedure and training documents for all necessary department functions
- Ensure that individual and collective skills are utilized effectively and that both staff and customer experiences are positive
- Regularly communicate with Retail Manager/GM to discuss strengths, opportunities and trends
- Management
- Work with HR and Retail Manager/GM to ensure open positions are appropriately filled in a timely fashion
- Participate in the on-boarding of all new Retail employees
- Work with HR to identify training needs, as well as provide ongoing training-on-the-job opportunities to the team as needed and where possible
- Utilize individual staff strengths and develop plans to prepare all level positions for future growth within the company
- Responsible for Retail employee schedules and attendance policy adherence.
- Responsible for Retail payroll administration in coordination with HR and Finance
- Work with HR to ensure annual year-end performance reviews are carried out and completed in a timely manner
- Coach and mentor supervisors and employees in all aspects of successful business practices including but not limited to company culture awareness, successful management, successful sales and effective communication techniques
- Assists in delivering consistent, in the moment feedback and coaching
- Demonstrates desired behaviors for staff, including driving sales and personal accountability
- Meet weekly and communicate regularly with retail departmental supervisors
- Customer Service and Sales
- Implement and monitor customer service goals and objectives for all Retail colleagues
- Implement and oversee a sales training program for all Retail colleagues
- Perform sales training with sales staff to keep them informed of Down To Earth products and how to sell them
- Participate in the training of new employees to ensure that new staff is educated in product knowledge
- Utilize company tools to diagnose opportunities and develop action plans to improve service
- Assist Retail Manager/GM in working with Wholesale Team to increase sales, promote merchandise categories and expand markets
- Provide customer service and sales on the sales floor whenever necessary
- Budget Planning
- Assists with budget for monitoring labor costs and headcount tracking
- Safety and Loss Control
- Assist with effective strategies for loss prevention; both internal and external
- Enforce all company policies and procedures, including health, safety and security
- Train colleagues on OSHA regulations
- Train colleagues on shoplifting prevention procedures
- Additional Duties
- Maintenance and oversight of cash receipts, cash reconciliation and daily deposits
- Ensure all personnel and HR documents are sent to Human Resources in a timely manner
- All other duties as assigned
- Required Skills, Qualifications and Experience:
- Requires 3 years of personnel and business operational management experience
- Requires strong communication and organizational skills
- Requires the ability to work on multiple projects and prioritize importance
- Expected to learn and have an excellent knowledge of product line, benefits and usage
- Must be able to handle retail mathematics with a high degree of accuracy
- Equipment, tools and/or machinery that are commonly used:
- Retail Pro inventory and point of sale software, payroll software, multi-line phone, fax machine, Mas200 computer program
- Technical understanding of Mac and Windows based computers, networks, file transfers, file management, file extensions and organization
- Software programs include MAS 200 data base, Microsoft Outlook and Microsoft Office Suite
- Experience in Excel workbook and database formulation and maintenance
- Maintain archive and backups of all relevant Down To Earth files
- Other duties the employee must perform:
- Follows all company policies and sees that all Retail colleagues do the same
- Report safety issues and concerns to Safety Committee and report employee accidents and customer incidents on proper forms before sharing copies with Human Resources
- See to the general cleanliness and appearance of Retail location
- Monitor the outside appearance of the Retail location, window signage and displays
- Work with the Retail management team in determining and implementing marketing concepts that will better attract people to stop at the store
- Maintain adequate clearance in isles for wheelchair access
- Observe for shoplifting
- Follow DTE dress code. This policy requires that employees be easily identified as DTE staff with name tags and proper DTE attire.
- Environmental Conditions of the position: The position is based at a retail store that has both indoor and outdoor (Nursery) sales areas. A high degree of personal cleanliness and appropriate dress is required. This position requires that the individual be easily identified as a store employee.