Assistant Manager

As an Assistant Clinic Manager, you will support the Clinic Manager in overseeing daily clinic operations and ensuring exceptional patient care and customer service. You will also play a key role in supporting patient engagement, promoting available services, and ensuring that clinic workflows run smoothly and efficiently.

Your responsibilities will include, but are not limited to:

• Maintaining high-quality day-to-day clinic operations

• Leading with integrity and fostering a culture of teamwork and accountability

• Supporting clinic performance goals and patient engagement initiatives

• Assisting with recruiting, training, and motivating staff to uphold the organization’s mission

• Managing staff scheduling and labor needs

• Supporting P&L awareness through monitoring supply usage, utilities, and departmental expenditures

• Ensuring high standards of quality assurance through consistent accuracy checks

• Following standard operating procedures for cash handling, including daily reconciliations and deposits

• Monitoring inventory and assisting with supply orders

• Ensuring compliance with all safety protocols, clinical policies, and regulatory standards

• Addressing patient concerns or escalations in a calm, respectful, and solution-focused manner

• Learning and supporting clinic systems, workflows, and equipment functions

• Actively participating in ongoing training and professional development opportunities

• Performing other related duties as assigned 

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• Minimum of 1 year of leadership experience (healthcare preferred)

• At least 2 years of customer service experience, including experience with de-escalation

• Basic proficiency with computers, EMR systems, POS systems, and Microsoft Office

• Ability to work flexible hours, including evenings or weekends as needed

• Excellent verbal communication skills and patient-service mindset

• Ability to provide clear direction and follow established protocols

• Availability to open and/or close the clinic as scheduled

• Ability to coach, mentor, and train staff members

• Professional appearance consistent with clinic standards 

• Ability to stand, walk, and move throughout the clinic for most of the shift

• Ability to work in a fast-paced healthcare environment

• Ability to assist patients and staff in various indoor clinic settings

• Must be able to lift up to 25 lbs as needed

• Occasional exposure to cleaning agents, disinfectants, and standard clinical equipment