Administration and Operations Manager

Cass Family Clinic, a Federally Qualified Health Center (FQHC) dedicated to providing high-quality, accessible care to our community, is seeking an experienced Clinic Operations Manager. This role oversees day-to-day operational processes, supports strategic initiatives, and ensures efficiency, compliance, and quality across our clinic locations.

The Clinic Operations Manager is a key leadership role that works closely with clinical, administrative, and finance teams to ensure smooth operations, patient satisfaction, and sustainable growth.

• Manage end-to-end clinic operations, ensuring efficient workflows, quality care delivery, and compliance with healthcare regulations.

• Collaborate with finance to monitor operational costs and implement cost-effective solutions.

• Optimize clinic logistics, inventory, and resource allocation.

• Coordinate with department leaders to address operational challenges and implement scalable solutions.

• Lead clinic-wide initiatives such as process improvement, new program implementation, and facility expansion projects.

• Develop project plans including timelines, budgets, and risk mitigation strategies.

• Ensure cross-functional teams meet project milestones and maintain alignment with organizational goals.

• Track key performance indicators (KPIs) and provide regular updates to executive leadership.

• Identify operational gaps and develop strategies to improve efficiency, patient satisfaction, and staff productivity.

• Standardize clinic processes, documentation, and workflows.

• Apply Lean or Six Sigma methodologies to reduce inefficiencies and enhance service quality.

• Serve as a central point of communication between administration, clinical teams, and external partners.

• Facilitate alignment, knowledge sharing, and best practices across departments.

• Provide guidance, coaching, and professional development opportunities for clinic staff.

• Ensure compliance with HIPAA, federal, state, and local healthcare regulations.

• Monitor and mitigate operational risks.

• Provide operational performance reporting to leadership.

• Support internal audits and quality improvement initiatives.

• Bachelor’s degree in Healthcare Administration, Business, Operations Management, or related field.

• 5 years of experience in clinic or healthcare operations management.

• Proven experience managing cross-functional teams and projects.

• Strong understanding of healthcare compliance, operational workflows, and patient care processes.

• Experience with electronic medical record (EMR) systems (e.g., Athena, Epic, or similar).

• Lean, Six Sigma, or process improvement certification preferred.

• Excellent communication, problem-solving, and leadership skills.

• Ability to work in a fast-paced, dynamic healthcare environment.