What are the responsibilities and job description for the Accounts Receivable & Credit Business Process Expert position at Dow?
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About You And This Role
Dow has an exciting opportunity for an Accounts Receivable & Credit Business Process Expert! This position can be located in Midland (MI, USA), Sao Paulo (BRA) or Mumbai (IND). This role based in the Diamond Systems Solutions department at Dow and reports to the DSS Finance Business Process Director. In this role, you will provide support for AR & Credit globally working with both functional end users and IT counterparts. Additionally, you will provide consulting and insight to individuals outside the primary functions. You will also work with outside financial institutions, software vendors and consultants as appropriate.
Responsibilities
Relocation assistance is not available for this position.
Benefits – What Dow Offers You
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About You And This Role
Dow has an exciting opportunity for an Accounts Receivable & Credit Business Process Expert! This position can be located in Midland (MI, USA), Sao Paulo (BRA) or Mumbai (IND). This role based in the Diamond Systems Solutions department at Dow and reports to the DSS Finance Business Process Director. In this role, you will provide support for AR & Credit globally working with both functional end users and IT counterparts. Additionally, you will provide consulting and insight to individuals outside the primary functions. You will also work with outside financial institutions, software vendors and consultants as appropriate.
Responsibilities
- Lead and facilitate within Accounts Receivable and Credit for functional and corporate initiatives.
- Solve problems, answer questions and provide education for functional Subject Matter Experts and users in all geographies.
- Liaise between functional users and IT resources to provide solutions to systems issues and enhancement requests.
- Think about and seek system enhancements and/or process improvements in an effort to optimize the efficiency of supported functions.
- Work with 3rd party software providers such as Serrala (FS2 Autobank) and Fiserv (SnapPay for credit card).
- Primary points of contact for this role include; Regional BPIL, DSS BPD’s, Regional AR SME’s, Credit Governance SME’s, ESS IT Personnel.
- A minimum of bachelor’s degree (preferably in Accounting or Finance) or relevant military experience at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
- A minimum of 5 years or relevant working experience.
- Prior experience working in and with SAP ECC.
- For U.S. Applicants: A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
- A working knowledge of AR and Credit SAP tools and work processes.
- Proactive Problem Solving: Anticipate potential issues before they escalate by analyzing trends, identifying root causes, and taking initiative to implement effective solutions.
- Communication: Demonstrate clear, professional, and effective communication with internal teams and external stakeholders through written, verbal, and digital channels.
- Accounting Standards: Apply generally accepted accounting principles (GAAP) and relevant accounting standards to ensure accurate financial reporting and compliance with regulatory and internal requirements.
- Data Management: Maintain accurate, complete, and well‑organized financial and customer data within accounting systems and databases.
- Technical Accounting: Analyze complex transactions, interprets accounting standards, and apply appropriate treatment in accordance with GAAP or other applicable frameworks.
- Accounting Software: Ability to use accounting software to record, process, and analyze financial transactions, maintain accurate financial records, and support reporting, compliance, and reconciliation activities.
- Accounts Receivable (AR): Ability to manage and maintain accounts receivable activities, including invoicing, payment processing, collections, and reconciliation to ensure timely and accurate cash flow.
- Credit Analysis: Ability to evaluate financial information and customer creditworthiness to assess risk, establish credit terms, and support informed lending or credit decisions.
Relocation assistance is not available for this position.
Benefits – What Dow Offers You
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.