What are the responsibilities and job description for the Patient Concierge position at Dovetail & Interlakes?
Join a Team That Believes Great Care Starts With Great People
At Interlakes Family Dental, we believe dentistry is about much more than teeth; it's about creating meaningful experiences, building lasting relationships, and making every patient feel genuinely cared for.
We're looking for an exceptional Patient Concierge who is passionate about people, thrives in a fast-paced environment, and understands that every interaction matters. This isn't just a scheduling position, it's an opportunity to be the first impression of our practice and play a vital role in elevating the patient experience.
Who We Are:
Our culture is built on teamwork, growth, accountability, and kindness. We are committed to helping one another succeed and believe that when we grow together, everyone wins: our patients, our team, and our organization.
We are looking for someone who:
- Loves helping people
- Brings positive energy to every day
- Enjoys working as part of a collaborative team
- Is eager to learn and grow professionally
- Takes pride in creating an exceptional patient experience
- Looks for ways to make things better rather than settling for "good enough"
What You'll Do:
As a Patient Concierge, you will:
- Welcome patients with warmth and professionalism
- Schedule and coordinate appointments
- Manage incoming phone calls and patient communications
- Help patients understand and navigate their appointments
- Maintain accurate patient records
- Work closely with doctors, hygienists, and teammates to ensure a seamless patient experience
- Assist in keeping schedules productive and organized
- Be a trusted resource for patients throughout their journey with us
What We're Looking For:
- Outstanding communication and customer service skills
- Strong organizational abilities and attention to detail
- Ability to multitask in a busy environment
- Positive attitude and team-first mindset
- Professional appearance and demeanor
- Previous dental experience is a plus, and we are willing to train the right person who aligns with our culture and values
Why Join Interlakes Family Dental?
- Supportive, team-centered culture
- Opportunities for professional growth and development
- Leadership that invests in its people
- Consistent full-time schedule
- Work that makes a difference in people's lives every day
- The chance to be part of a growing organization focused on excellence
Our Ideal Candidate:
We are searching for someone who sees every patient interaction as an opportunity to create an unforgettable experience. Someone who is excited to learn, eager to contribute, and ready to grow alongside a team that genuinely cares about one another.
If you're looking for more than just a job and want to be part of a team that's committed to excellence, growth, and making a positive impact, we'd love to meet you.
Apply today and help us create the kind of patient experience that people can't stop talking about.
Hours:
Monday 8am-5pm
Tuesday 8am-4pm
Wednesday- Closed
Thursday 8am-5pm
Friday: 8am-2pm
Salary : $18 - $22