What are the responsibilities and job description for the VIP Personal Shopper position at Dover Street Market New York?
Summary
We are looking for a talented sales professional to join our VIP Client Services team. The VIP Client Services team looks after some of our most valuable client relationships and offers a truly bespoke experience. As part of this client centric role, you will be responsible for actively developing key and long-lasting relationships with our VIP clients, delivering an exceptional luxury experience and becoming an Ambassador of Dover Street Market New York.
Key Responsibilities include but are not limited to:
- Actively recruit high potentials and develop VIP relationships
- Establish and manage portfolio of VIP clients
- Actively communicate and provide knowledge of products, trends and services to VIP clients
- Help define action plans for each client and identify new business opportunities
- Support team to build acquisition strategy and actively recruit high potentials
- Host client engagement activities and network at VIP events to develop potential clients
- Support store in driving a client centric mind-set
- Deliver exceptional client service
- Ensure all Dover Street Market standards are maintained
- Represent Dover Street Market as an Ambassador of the brand
Customer Service and Sales:
- Ensuring the very best levels of customer service always
- Selling, directing and driving sales
- Offering a personalized shopping and styling experience to our clients.
- Ensuring that customers are added to the DSMNY Database
- Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSMNY
- Maintaining a Customer Book of key clientele and VIP’s
- Leading by example when it comes to follow-up and clienteling.
The Ideal Candidate
Skills:
- Retail sales and expertise within a luxury business for at least 7 years
- Experience as Personal Shopper in luxury retail, hospitality or lifestyle essential
- Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands. Previous experience in selling CDG brands beneficial
- Specific understanding of all collections and stock availability at DSM
- Client book of potential new business for DSMNY as well as bringing existing clientele (at least $1.5M sales/year)
- Knowledge of Retail Pro beneficial
- Commercially driven
- Excellent client development and communication skills
- Deep knowledge of the luxury market
- Client centric and focused on exceptional service standards
Attitude:
- A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele.
- A total self-starter able to set the standard by their own professionalism and attitude.
- Holding and showing the capacity to shadow more junior members of staff when it comes to sales conversion. Having the ability to be an encouraging and professional mentor.
- Must be energetic, self-motivated and self-organised. Willing to do whatever is required to get the job done.
- Structured and organised, but nonetheless be approachable and have a flexible outlook.
- Willingness to work hard and always have the intention to drive the business forward.
- Being able to work on several tasks at a time.
- Being capable to work to deadlines / ability to prioritize / optimal time management.