What are the responsibilities and job description for the Product Advisor position at Dover Saddlery?
Responsible for providing customers with prompt and courteous service and assistance, replenishing and stocking merchandise, and keeping the sales floor clean, neat, and fully organized.
- Greet customers and provide exceptional customer service experience
- Answer questions, suggest promotional items and provide product information
- Process payments by totaling purchases; processing checks, cash and store or other credit cards.
- Process customer refunds courteously and professionally.
- Process merchandise shipments
- Assist with store upkeep
- Perform other duties as assigned
- Must have equestrian experience
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Ability to read, write and effectively communicate with customers, peers and management
- Telephone etiquette
- Ability to multi-task, while being attentive to customers
- Ability to work as part of a team and take initiative independent of direct supervision
- This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
- Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays
- High school diploma or equivalent, or in pursuit of a diploma
- Team Player
- Problem Solving
Salary : $15 - $16