Assistant Manager

This position will be the leader on the sales floor and the assistant to the Store Manager. You will need to exceed at the Key Supervisor and Inventory Administrator job requirements. Responsible for providing customers with prompt and courteous service and assistance, replenishing, and stocking merchandise, and keeping the sales floor clean, neat, and fully organized. Responsible for properly opening and closing the store and overseeing retail staff in the absence of the store manager. You are expected to be an advocate for Dover Saddlery with our customers and employees.

• Greet customers and provide exceptional customer service experience
• Oversee the sales floor to ensure complete customer satisfaction.
• Coach the staff to ensure great customer service.
• Answer questions, suggest promotional items and provide product information
• Process payments by totaling purchases; processing checks, cash and store or other credit cards.
• Process customer refunds courteously and professionally.
• Process merchandise shipments
• Assist with store upkeep
• Properly opening and closing the store for business, including:
  • Cash register reconciliation
  • Filing appropriate daily/nightly paperwork
  • Disarming/Arming alarms as appropriate
  • Securing cash and checks
• Ensure proper customer service standards on the sales floor and guiding the retail employees
• Basic retail inventory management, processing incoming shipments, maintaining an organized sales floor and supporting outgoing shipments.
• Meet Weekly Sales Goals.
• Motivate the sales staff.
• Maintain proper staffing levels by efficient scheduling.
• Create and maintain sales producing merchandise displays.
• Provide advanced product and salesmanship training for the staff.
• Enforce policies and procedures.
• Improve the store’s profitability by increasing sales, controlling wages, and maintaining an accurate and appropriate inventory.
• Provide loss prevention through quality customer service.
• Proper delegation of tasks to ensure productivity.
• Lead by example.
• Assist the General Manager in creating solutions for any sales and operations challenges faced by the retail store.
• Assist the General Manager in staff recruitment, selection and hiring.
• Completely operate the business in the absence of the General Manager.
• Overseeing retail staff in the absence of the store manager
• Provide employees with oversight and support a safe and proper work environment.

• Perform other duties as assigned

• Strong English Equestrian Knowledge required.
• Understanding of sales principles and customer service practices
• Retail Store Management experience is a plus.
• General knowledge of and ability to operate a personal computer, including proficiency in Microsoft Word and Excel.
• Ability to motivate and inspire a team to ensure high level performance.
• Will work a rotating schedule including days, nights, weekends and holidays.
• Solid communication and interpersonal skills
• Ability to read, write and effectively communicate with customers, peers, and management
• Telephone etiquette
• Ability to multi-task while being attentive to customers
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Ability to lift, push, pull and carry up to 50 lbs.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
• High school diploma or equivalent, or in pursuit of a diploma
• Team Player
• Problem Solving

EEO Statement:

Dover Saddlery is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.