Occupancy Specialist

Ready to reclaim your Friday afternoons and secure your financial future?

At DHA, we believe that a great career shouldn’t come at the cost of your personal life.

We are looking for organized, multi-task oriented individuals to join our team under a unique, lifestyle-friendly schedule: 35 hours a week, with every single Friday wrapping up at 1:00 PM.

If you are looking for a role that offers true work-life balance alongside elite, peace-of-mind benefits—including top-tier medical and dental coverage and a rare, secure pension plan—your next chapter starts here.

Pay range

$25-$29 per hr, 35 hr work week

The Occupancy Specialist determines eligibility, income, and tenant rent for every assigned household across DHA's Housing Choice Voucher (HCV), Project-Based Voucher (PBV), and Public Housing (PH) programs. The position is one half of a two-person team; each specialist carries a full caseload split by the alphabet and serves as the single point of contact for those households from move-in through move-out.

Team structure and caseload

Two Occupancy Specialists split all households by the head of household's last name. Each specialist handles every program for their letters, so a family keeps the same specialist if they move between PH, PBV, and HCV.

• Each specialist is cross trained on the full caseload and covers the other's letters during leave, vacancy, or peak volume.
• Specialists back each other up on quality control
• Coordination with Property Managers (PH and PBV sites), FSS, Resident Services, and Finance is part of the role

Essential duties

• The core of the job is accurate, on-time income and rent determinations for every household on the specialist's program.

Income and rent determination (all programs)

• Conduct initial eligibility, biennial recertifications, and interim reexaminations under DHA's MTW policies and applicable HUD regulations, including HOTMA income and asset rules.
• Verify income, assets, deductions, and household composition using EIV and the verification hierarchy; resolve EIV discrepancies, income reports, and deceased-tenant and multiple-subsidy alerts.
• Calculate total tenant payment, tenant rent, utility allowances, and HAP using DHA's MTW rent structure; apply minimum rent and hardship policies as written.
• Process the MTW Family Report (HUD-50058 MTW) and submit to PIC/IMS-PIC on time with a target error rate under 2%.
• Issue rent change notices, recertification packets, and appointment letters within the timelines in the Admin Plan and ACOP.

Biennial recertification schedule

• Maintain a recert calendar for the assigned caseload and start each recert at least 120 days before its effective date.
• Track households on annual schedules where required (e.g. fixed-income, FSS, or policy exceptions) alongside biennial households.
• Process interims between recerts as MTW policy allows, including decreases, required increase reporting, and household changes.

Program-specific duties

• HCV: process new admissions, moves, portability (incoming and outgoing), contract rent changes, HQS inspections, and HAP contract updates; coordinate with Finance on HAP and portability accuracy.
• PBV: process admissions from the site-based waiting list, unit transfers, HQS inspections, and recerts at PBV properties; coordinate with Property Managers on move-ins and move-outs.
• PH: process admissions, transfers, flat rent versus income-based rent, and lease-related income issues with Property Managers.

Compliance and customer service

• Maintain complete, audit-ready tenant files in the DHA system of record.
• Explain rent calculations and decisions to residents in plain terms; offer reasonable accommodations and language access.
• Prepare files and summaries for informal reviews and grievance hearings.
• Identify and document unreported income, prepare repayment agreements, and refer suspected program fraud.
• Refer eligible households to FSS and Resident Services.
• Support HUD, MTW, and audit reporting, and other duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Two years of experience in affordable housing, public assistance, or a comparable role involving income verification and calculations.
• Strong math accuracy and attention to detail.
• Comfort with property management software, Excel, and web-based HUD systems.
• Ability to explain rules clearly and stay calm with frustrated residents.
• Ability to keep information confidential.

Preferred

• Associate's or bachelor's degree in a related field.
• Experience with HCV, PBV, and Public Housing rent calculation, EIV, and the HUD-50058.
• Experience at an MTW agency.
• Bilingual skills.

Certifications (required within 12 months of hire, at DHA's expense)

• EIV system access and annual security awareness training.

Other

• Valid driver's license and reliable transportation for occasional site visits.
• Successful background check.

Working conditions

• Office-based work with prolonged computer use and frequent resident contact in person, by phone, and by email.
• Occasional travel to DHA properties and community sites.
• Must lift up to 20 lbs (files, supplies) occasionally.
• Workload peaks around recertification cycles and HUD reporting deadlines.

This description lists the main duties of the position and is not exhaustive. DHA may change duties, the alphabet split, or the schedule based on agency needs.

Pay: $25.00 - $29.00 per hour

Expected hours: 35.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $25 - $29