Regional Director of Operations

We have an exciting opportunity for an experienced Regional Director of Operations to oversee the operations of well-established school transportation company. Our company values a close-knit, family-like atmosphere and offers a range of benefits, including a competitive salary (commensurate with experience), vacation time, paid holidays, and more! As a Regional Director of Operations, you will lead and contribute to our TEAM at Dousman Transport.

Summary

• To provide leadership, management oversight and strategic direction for 10 school bus terminals, and the
  company's safety and recruiting programs
• Manage the operational and fiscal activities of your sites. Plan and develop systems and procedures to improve
  the operating quality and efficiency of your sites.
• Supervise staff in accordance with company policies and procedures.
• To oversee objectives supporting the vision and strategic direction required for the sites to deliver on:
  • safety
  • business plan objectives
  • financial targets
  • responsive service to our customers
  • opportunities for the employees to develop to their fullest potential with a strong sense of
    accomplishment.
• To actively facilitate the development of a group of skilled managers who will manage and direct the organization
  toward the achievement of Dousman Transport Company's (DTC) strategic objectives.
• To create and maintain strong customer relationships

Requirements

• 2 Years experience in management and proven success in leadership.
• Minimum of 2 years' experience in the school transportation industry.

Primary Responsibilities

• Provide visible and positive support and leadership to your sites
• Consistently communicate DTC's values, 4 Pillars of Success, and business plan objectives
• Ensure each site develops and implements the following plans that support the company strategy:
  • Annual Recruiting/Retention and Community Engagement Plan
  • Customer Relations Plan
  • Annual Budget
• Drive efforts to ensure each site is adequately staffed with drivers
• Maintain and enhance customer relationships through regular communications and presence
• Ensure each site provides responsive service to both their internal and external customers (24-hr initial response)
• Ensure compliance with State/Federal requirements, company policies and operating procedures
• Coach, develop and provide SME advisement to managers
• Encourage and recognize superior performance
• Conduct annual performance reviews with all managers. Appropriately/promptly handle performance issues
• Oversee training program manager in the development of quarterly safety meeting agendas, tailored to each
  terminal. Identify negative safety trends, and develop/oversee intervention/prevention strategies
• Employee discipline
• Collaborate daily with director of maintenance and terminal managers to ensure necessary resources are available
  at each terminal to fulfill all home-to-school routes, and school and public trips.

Additional Responsibilities

• Perform other duties as may be assigned by the company. Company employees are expected to cover or perform
  temporary or part-time jobs or duties that the company needs to have performed

Knowledge and Skill Requirements

• Proven leadership and management ability
• Excellent oral and written communication skills
• Nurture, support and encourage managers and their teams
• Build caring and supportive relationships
• Provide honest performance feedback
• Mediate conflict
• Industry specific knowledge gained through experience
• Know what is important and set priorities
• Create a team environment
• Know how to build a team
• Know how to create and implement procedures
• Know how to gain commitment from management, staff and drivers
• Decision making that supports the company strategy
• Delegation of tasks and follow up for completion
• Conduct meetings
• Coach, train, support and mentor others
• Strategic thinking, planning and organizing abilities
• Budgeting and financial management competencies
• Basic reading, writing and arithmetic skills are required. This is normally acquired through a high school diploma
  or equivalent
• Have a valid Wisconsin driver's license and continuously maintain and satisfy all requirements for D license.
• Ability to physically perform the essential functions of the job including occasional to frequent walking, standing,
  sitting, stooping, kneeling and crouching
• Knowledge of office processes, procedures, and technology.
• Experience in supervising project and team activities.
• Work requires willingness to work a flexible schedule.
• Regular attendance and punctuality are required.
• Candidates who receive a conditional offer of employment will be required to successfully complete a background
  check, physical and tuberculosis test and fitness for duty/drug screen.

Working Conditions

Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.