What are the responsibilities and job description for the 911 Dispatcher position at Douglas?
JOB REQUIREMENTS: Dispatchers receive emergency and routine calls, and
dispatch police, fire, and other public safety and service personnel and
equipment in a coordinated manner, using a computer-assisted information
and telecommunications system. Entry-level employees in this class
receive classroom and on-the-job training and learn to operate a variety
of telecommunications and other equipment. Employees learn to receive
and transfer calls, monitor traffic and units, transmit and receive
information necessary to dispatch public safety and public service
personnel and equipment and provide emergency instructions within
established guidelines and specified protocols after becoming certified.
The Communication Dispatcher operates a variety of telecommunications
and other equipment to receive and transfer calls, monitor traffic of
field units, and transmit and receive information necessary to dispatch
public safety and public service personnel and equipment. Within
departmental guidelines and established protocols, incumbents provide
medical emergency instructions after becoming certified. The work
involves handling emergency situations with considerable independent
judgment, where an error may have extreme consequences, and where the
incumbent must possess the ability to function accurately and
efficiently under stress. Incumbents must learn and use operating
procedures, telecommunications equipment, and protocols and become
thoroughly familiar with street locations, jurisdictional boundaries,
and the City of Superior and Douglas County geography. Incumbents will
be provided training and must be certified as emergency medical
dispatchers within the first year of employment. Incumbents work a shift
schedule involving night, weekend, and holiday work in a 24-hour,
seven-day-a-week operation. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: \*\*\*A mandatory entry-level audio-keyboarding exam
will be administered virtually via web link. Passing the exam is
required for candidates to move forward in the hiring process.
Notification of date(s) and time(s) will be sent to qualifying
applicants to self-schedule via e-mail. Candidates who pass the
audio-keyboarding exam will be invited to a structured interview.\*\*\*
High School Diploma or GED certification required. One year of full-time
experience dispatching two or more types of public safety agencies
(e.g., police and fire) OR eighteen months of full-time experience
dispatching one type of public safety agency (e.g., police or fire)
preferred, but not required. \*\*\*\*\* APPLICATION INSTRUCTIONS: Other:
Submit applications online via website to: [click here to retrieve a
detail position description and
application](http://agency.governmentjobs.com/douglascountywi/default.cfm)
For questions regarding job opening or hiring process, contact Douglas
County Human Resources Department; Government Center-Suite 301; 1316 N
14th Street; Superior, WI 54880. 715-395-1429.
dispatch police, fire, and other public safety and service personnel and
equipment in a coordinated manner, using a computer-assisted information
and telecommunications system. Entry-level employees in this class
receive classroom and on-the-job training and learn to operate a variety
of telecommunications and other equipment. Employees learn to receive
and transfer calls, monitor traffic and units, transmit and receive
information necessary to dispatch public safety and public service
personnel and equipment and provide emergency instructions within
established guidelines and specified protocols after becoming certified.
The Communication Dispatcher operates a variety of telecommunications
and other equipment to receive and transfer calls, monitor traffic of
field units, and transmit and receive information necessary to dispatch
public safety and public service personnel and equipment. Within
departmental guidelines and established protocols, incumbents provide
medical emergency instructions after becoming certified. The work
involves handling emergency situations with considerable independent
judgment, where an error may have extreme consequences, and where the
incumbent must possess the ability to function accurately and
efficiently under stress. Incumbents must learn and use operating
procedures, telecommunications equipment, and protocols and become
thoroughly familiar with street locations, jurisdictional boundaries,
and the City of Superior and Douglas County geography. Incumbents will
be provided training and must be certified as emergency medical
dispatchers within the first year of employment. Incumbents work a shift
schedule involving night, weekend, and holiday work in a 24-hour,
seven-day-a-week operation. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: \*\*\*A mandatory entry-level audio-keyboarding exam
will be administered virtually via web link. Passing the exam is
required for candidates to move forward in the hiring process.
Notification of date(s) and time(s) will be sent to qualifying
applicants to self-schedule via e-mail. Candidates who pass the
audio-keyboarding exam will be invited to a structured interview.\*\*\*
High School Diploma or GED certification required. One year of full-time
experience dispatching two or more types of public safety agencies
(e.g., police and fire) OR eighteen months of full-time experience
dispatching one type of public safety agency (e.g., police or fire)
preferred, but not required. \*\*\*\*\* APPLICATION INSTRUCTIONS: Other:
Submit applications online via website to: [click here to retrieve a
detail position description and
application](http://agency.governmentjobs.com/douglascountywi/default.cfm)
For questions regarding job opening or hiring process, contact Douglas
County Human Resources Department; Government Center-Suite 301; 1316 N
14th Street; Superior, WI 54880. 715-395-1429.