What are the responsibilities and job description for the 911 Dispatcher position at Douglas?
JOB REQUIREMENTS: Dispatchers receive emergency and routine calls, and
dispatch police, fire, and other public safety and service personnel and
equipment in a coordinated manner, using a computer-assisted information
and telecommunications system. Entry-level employees in this class
receive classroom and on-the-job training and learn to operate a variety
of telecommunications and other equipment. Employees learn to receive
and transfer calls, monitor traffic and units, transmit and receive
information necessary to dispatch public safety and public service
personnel and equipment and provide emergency instructions within
established guidelines and specified protocols after becoming certified.
systems. -Answer emergency and non-emergency calls, ask appropriate
questions to assess and prioritize calls for assistance. -Read and
interpret maps to pinpoint emergency areas, give precise directions to
public safety personnel. -Dispatch and coordinate responses of public
safety agencies. -Provide pre-arrival instructions for emergency medical
calls. -Use critical thinking skills to interpret, analyze, and
anticipate a situation to resolve problems and provide information.
Qualifications: \*\*\*A mandatory entry-level audio-keyboarding exam
will be administered virtually via web link. Passing the exam is
required for candidates to move forward in the hiring process.
Notification of date(s) and time(s) will be sent to qualifying
applicants to self-schedule via e-mail. Candidates who pass the
audio-keyboarding exam will be invited to a structured interview.\*\*\*
High School Diploma or GED certification required. One year of full-time
experience dispatching two or more types of public safety agencies
(e.g., police and fire) OR eighteen months of full-time experience
dispatching one type of public safety agency (e.g., police or fire)
preferred, but not required. Supplemental Information: Exam Requirement:
Ability to pass mandatory entry-level exam is required (no study
materials necessary). Certification Requirement: Must possess emergency
medical dispatcher within one year of hire and time system certification
within 6 months of hire and maintain certifications for continuation of
employment. Once certified employees must obtain 24 hours training every
two years to retain certification. Transportation Requirement: Must
possess valid driver\'s license or be able to provide suitable
transportation as approved by the department head. Residency
Requirement: Forty-five minute commute distance from the Government
Center within six months of hire date. Background Investigation
Requirement: Must pass a background investigation related to access to
criminal records and performing the duties of a communication dispatcher
prior to hire. Post Job Offer Medical Exam Requirement: Must pass
medical exam for the occupational group prior to hire. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Other: Submit applications online via website
to: https://www.governmentjobs.com/careers/douglascountywi For questions
regarding job opening or hiring process, contact Douglas County Human
Resources Department; Government Center-Suite 301; 1316 N 14th Street;
Superior, WI 54880. 715-395-1429.
dispatch police, fire, and other public safety and service personnel and
equipment in a coordinated manner, using a computer-assisted information
and telecommunications system. Entry-level employees in this class
receive classroom and on-the-job training and learn to operate a variety
of telecommunications and other equipment. Employees learn to receive
and transfer calls, monitor traffic and units, transmit and receive
information necessary to dispatch public safety and public service
personnel and equipment and provide emergency instructions within
established guidelines and specified protocols after becoming certified.
- Operate a variety of telecommunications equipment, including
systems. -Answer emergency and non-emergency calls, ask appropriate
questions to assess and prioritize calls for assistance. -Read and
interpret maps to pinpoint emergency areas, give precise directions to
public safety personnel. -Dispatch and coordinate responses of public
safety agencies. -Provide pre-arrival instructions for emergency medical
calls. -Use critical thinking skills to interpret, analyze, and
anticipate a situation to resolve problems and provide information.
- Maintain detailed records and data pertaining to dispatch activities.
- Participate in training and perform other duties as directed by
Qualifications: \*\*\*A mandatory entry-level audio-keyboarding exam
will be administered virtually via web link. Passing the exam is
required for candidates to move forward in the hiring process.
Notification of date(s) and time(s) will be sent to qualifying
applicants to self-schedule via e-mail. Candidates who pass the
audio-keyboarding exam will be invited to a structured interview.\*\*\*
High School Diploma or GED certification required. One year of full-time
experience dispatching two or more types of public safety agencies
(e.g., police and fire) OR eighteen months of full-time experience
dispatching one type of public safety agency (e.g., police or fire)
preferred, but not required. Supplemental Information: Exam Requirement:
Ability to pass mandatory entry-level exam is required (no study
materials necessary). Certification Requirement: Must possess emergency
medical dispatcher within one year of hire and time system certification
within 6 months of hire and maintain certifications for continuation of
employment. Once certified employees must obtain 24 hours training every
two years to retain certification. Transportation Requirement: Must
possess valid driver\'s license or be able to provide suitable
transportation as approved by the department head. Residency
Requirement: Forty-five minute commute distance from the Government
Center within six months of hire date. Background Investigation
Requirement: Must pass a background investigation related to access to
criminal records and performing the duties of a communication dispatcher
prior to hire. Post Job Offer Medical Exam Requirement: Must pass
medical exam for the occupational group prior to hire. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Other: Submit applications online via website
to: https://www.governmentjobs.com/careers/douglascountywi For questions
regarding job opening or hiring process, contact Douglas County Human
Resources Department; Government Center-Suite 301; 1316 N 14th Street;
Superior, WI 54880. 715-395-1429.