Account Manager

Position Title: Account Manager

Reports to: President

Position Summary:

This position is responsible for retaining and growing clients through establishing positive relationships and maintaining the client's satisfaction. It requires intensive client service and the ability to provide solutions to clients’ issues. The role will include marketing development, management, and strategy.

Client Relations/Account Management:

• Coordinate and implement marketing functions in accordance with the company’s/clients marketing plans.
• Develop and prepare RFP’s and client presentations.
• Provide an elevated level of support to all marketing initiatives.
• Provide strategy and creative planning for clients.
• Coordination with DMG team for briefing, execution, and follow-up.
• Client coordination, reporting and management.
• Trafficking creative approvals between clients and the internal team.
• Meet with suppliers for respective quotes and information.
• Manage budgets and billings for respective clients.

Duties and Responsibilities:

• Writing external communication documents. Copywriting for clients and press release development as needed.
• Marketing planning, developing marketing strategies, implementation, execution and follow up.
• Develop and coordinate campaigns and individual marketing projects.
• Align with key accounts project management.
• Special event management/execution.
• Interpret and analyze qualitative and quantitative research.
• Report on campaign results and outcomes.
• Ensure creative direction is in keeping with Brands and Clients.

Accountability:

• Accurate and timely scheduling fosters client trust and satisfaction.
• Good rapport with vendors results in efficient work order completion.
• Good office protocol ensures good customer relations.
• Maintain good client relationships resulting in sustained business relationships and organic growth. Maintain a good public image for Douglas Marketing Group.

Skills:

• Self-starter.
• Great leadership and project management abilities.
• Creative and strategic thinker.
• Understands the functions and works well with internal departments: creative, digital and production.
• Ability to work independently as well as on a team.
• Positive professional attitude with a proactive approach to problem-solving.

Experience:

• University or College Degree.
• 5 years of Account Management experience, ideally in an agency setting.
• A passion for technology, emerging media and creative.
• Strong presentation and communication skills.
• An understanding of marketing communications.
• Proven ability to lead and manage complex marketing campaigns across multiple platforms (traditional and digital marketing, digital advertising, website development, etc.)