Community Manager

We are seeking a high-energy, customer service-oriented Residential Community Manager to join our residential property management team.

GENERAL RESPONSIBILITIES

• Ensure that residents are provided with a clean, safe, well-maintained community.
• Handle resident complaints and supervise all resident activities.
• Ensure all maintenance requests are handled promptly and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests.
• Inspect the property daily, recording deficiencies and taking necessary action, within budgetary allocations; including liability concerns and exterior light checks.
• Review and understand all vendor contracts and enforce all requirements of the contract.
• Adhere to all company policies and community policies.
• Compile weekly/monthly reports/inspections advising on the status of the property, including but not limited to:
• The physical condition of the property
• Liability concerns
• Physical and leased occupancies (weekly)
• Staffing
• Marketing contacts (in conjunction with the Senior Leasing Agent)
• Traffic breakdowns (in conjunction with the Senior Leasing Agent)
• Corporate apartment status
• Advertising – current and suggested (in conjunction with the Leasing Agent)
• An incident report (to include all safety and security incidents), including any suggestions to eliminate any future concerns
• Any other current events, and new businesses in the area.

FINANCIAL OPERATIONS

• Assist in the collection of rents, enforcement of banking procedures, delinquency, and all collection procedures.
• Maintain necessary records of all financial transactions of the property.
• Responsible for maintaining all petty cash funds and records.
• Generate monthly Variance Reports
• Adhere to all appropriate company accounting directives, including but not limited to: * Use of account numbers
• Budgets, rent rolls and payroll
• Accounts payable system and verify all bills
• Maintain an up-to-date Budget Control Log and balance every month

SUPERVISORY RESPONSIBILITIES

• Train and be responsible for work performed by all staff members under their direction.
• Hire, counsel and terminate employees following the company’s policy and under the direction of the Director.
• Perform written evaluations of employees and make recommendations for salary increases and/or advancement.
• Supervise outside contractors who may be working on the property.
• Establish schedules and assign personnel for routine maintenance and emergency coverage.

QUALIFICATIONS

• Hawaii Real Estate License
• Broad knowledge of Hawaii Tenant/Landlord law and Fair Housing laws.
• College Degree preferred
• Demonstrates initiative, professionalism, integrity, and exercises confidentiality of all areas of performance.
• Excellent oral and written communication skills.
• Ability to communicate positively and professionally with residents, employees, and vendors.
• Ability to exercise independent judgment and make sound business decisions based on information received.
• Strong management skills and leadership ability.
• Good customer service skills.
• Team player attitude.