What are the responsibilities and job description for the Quality Customer Care Professional position at Douglas County P.U.D?
About Us:
Douglas County PUD is a leading provider of electric utility services in the region. We are committed to delivering exceptional customer experiences and maintaining a safe and reliable power grid.
We are seeking a highly skilled Quality Customer Care Professional to join our team. As a key representative of our organization, this individual will be responsible for delivering exceptional customer service and resolving issues efficiently.
This position requires strong communication skills, a customer-centric attitude, and the ability to think critically and resolve complex problems. The successful candidate will work in a collaborative team environment and report to the Customer Service Supervisor.
Key Responsibilities:
- Deliver exceptional customer experiences through phone, email, and in-person interactions.
- Evaluate customer issues and provide accurate information and solutions.
- Research and escalate complex issues as necessary.
- Maintain accurate records and data entries.
- Collaborate with colleagues to achieve team goals and objectives.
Requirements:
- Must have a high school diploma or equivalent.
- Must have at least 3 years of customer service experience.
- Strong communication and problem-solving skills required.
Benefits: Excellent salary, comprehensive benefits package, and opportunities for career growth and development.
