Inmate Accounts Specialist

The Position

Essential Functions

• Verify money received from inmates and the public, and create deposit entries for funds.
• Perform cash drops and reconcile cash drawers.
• Establish and maintain effective work relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, other agencies and the public.
• Comply with Civil Service Rules, collective bargaining agreements, County policies, department policies and laws creating a cooperative, safe, respectful and quality work environment.
• Prepare checks for government agencies, vendors, and the public on inmate’s behalf.
• Release account balance to inmates settling accounts upon release from custody.
• Adhere to department policies, procedures, and protocols.
• Maintain safety and security as a priority and incorporate in all actions.
• Provide copies of records to authorized agencies and personnel.
• Receive inmate personal property, inventory, receipt, store and release property.
• Prepare 30-day, destroyed, and missing property receipts for inmates.
• Process inmate property for the intended agency when transferring to another facility.
• Collect and process inmate mail (e.g. physical, electronic).
• Collect, sort, and deliver incoming and outgoing department mail/packages utilizing necessary equipment.
• Assist with scheduling, facilitating, and troubleshooting virtual communication meetings (e.g. court conferences) between inmates and external agencies.
• Ensure virtual meetings follow established guidelines and regulations, and maintain inmate rights.
• Keep secure, organize, and maintain files, documents, and records in various formats.
• Assist with responses to inmate correspondence requests and/or disseminate requests to appropriate areas for processing.
• Process inmate documents (e.g. filing, collection, preparation, scanning).
• Process documents and communication requests (e.g. correspondence with inmates confined at other correctional facilities) for other agencies.
• Store and retrieve inmate files and property from secured storage utilizing necessary equipment.
• Scan and prepare electronic filing for records retention.
• Prepare informational reports and letters of incarcerations.
• Cooperate with law enforcement and staff conducting investigations.
• Answer calls, provide basic information (e.g. department, inmate status) and transfer calls.
• Provide notary services.
• Provide training to staff.
• Report to work with regular, consistent attendance.
• Perform other duties as assigned and directed.

Education and Work Experience and Other Requirements

• High school diploma or equivalent required.*
• Two (2) years of clerical or cashiering experience required.*
• One (1) year of MSOffice experience/training required.
• Experience working in a correctional facility or law enforcement agency preferred.
• Notary Public or eligible to become a Notary Public in the State of Nebraska within 6 months of hire required. Experience providing notary services preferred.
• Bilingual (English/Spanish) preferred.
• Completion of a pre-employment criminal record check, physical assessment and conditional offer drug screen required.
• • Equivalent combination of education and work experience may be substituted for requirements on a year-for-year basis.

Physical Requirements & Working Conditions

Douglas County is an EOE - Disability/Veterans