911 Dispatcher – Increased Starting Pay

911 Dispatcher – Increased Starting Pay

Employment Type: 0 - Full-time Regular 
Pay Range: $60,900.00 - 84,000.00
Location: Castle Rock, CO
Elected Office / Department: SHERIFF
Job Number: req2174
Closing Date: 6/30/2024

***Newly Updated Salary***

Douglas County is hiring 911 Dispatchers!  Douglas County deeply values their Dispatchers and has classified this position as a First Responder.  First Responders are responsible for the protection and preservation of life, property, evidence, and the environment in the early stages of an incident. They are trained professionals who respond to emergencies and aid those in need.

Schedule: 12-hour shifts (6 am-6 pm/6 pm-6 am), alternate 3 days/4 days alternating weeks.

We offer a generous benefits package including but not limited to medical, dental, vision, 401(a) mandatory 8% contribution with the County matching 8%.  Additionally, Douglas County will match your 457 Deferred Compensation (pre-tax) $ for $ up to 3% of your annual salary.

Furthermore, Douglas County offers: 

• Basic Life Insurance and AD&D, Short-Term and Long-Term Disability, Employee Assistance Plan.
• Supplemental Life Insurance, Long-Term Disability buy-up, Accident Insurance, and Critical Illness Insurance.
• Wellness Program – Peer Support, Chaplain Services, Medical Services (Psychological, Acupuncture, Massage Therapy, Chiropractic, Hormonal Therapy, Physical Therapy), Financial Resources, and Estate Planning.
• Public Service Loan Forgiveness opportunities for those who qualify. 
• For a more detailed overview please view the full Employee Benefit Guide.

Education/Experience/Minimum Requirements: 

•  High School Diploma or GED.
• This is a shift position that requires the ability to work nights, weekends, and holidays in a closed, secure environment. 
• Ability to work on-call and mandatory overtime is required. 
• Ability to pass qualifying physical exams, polygraph, psychological and background investigation.
• Apply common sense understanding to carry out detailed and complicated procedures and instructions according to standard operating procedure.
• Ability to remain calm and effectively communicate under pressure and unusual circumstances.
• Ability to multitask and demonstrate strong attention to detail on a consistent basis.
• Ability to utilize a headset for phones/radio and hear what is going on in a busy communications center.
• Type accurately at a speed necessary for successful job performance.
• Proficient with personal computers and Windows based applications.
• Obtain required CCIC/NCIC, NENA Core Competencies, CPR and EMD certifications within 6 months of hire.
• Possession of a valid Colorado Driver’s License.

Essential Job Functions:
Communication Skills: Effectively conveys information and expresses thoughts and fact clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Able to communicate effectively and maintain a positive working relationship with those we dispatch for. Is able to be assertive, when necessary to control an emergent situation. Projects voice clearly and can control a conversation under stressful conditions.
Social Awareness: Controls personal emotional responses and acts appropriately under high levels of personal stress. Listens with empathy towards others and displays compassion to those in distress. Acts in a manner designed to calm callers in distress.
Multi-Tasking: Can handle multiple projects and responsibilities simultaneously.
Reliability: Demonstrates integrity and accountability. Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.
Customer Service: Demonstrates the ability to anticipate responder and citizen needs and deliver services effectively and efficiently using a professional demeanor.
Testimony: Must be able to provide credible testimony in a court of law or any other legal proceeding or investigation.
Note:  The successful applicant must be able to perform ALL of the above job functions, unassisted, and at a pace and level of performance consistent with actual job requirements.

Other: In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County. 

ADDITIONAL INFORMATION:

In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions.  This may mean being available to perform additional duties and hours beyond what is normally required.  In the event that an exempt employee does work more than 40 hours a week in support of County operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing County policies or at the discretion of the County.

Salary : $66,034