What are the responsibilities and job description for the Service Support Staff position at Doug Smith Dealerships?
Service Support Specialist
Doug Smith Subaru - American Fork, UT
Starting at $16/hour bonuses
Doug Smith Subaru is looking for a dependable, customer-focused Service Support Specialist to join our Service Department.
This is a hands-on support position that helps keep our service department organized, efficient, and moving throughout the day. The position includes working with customer vehicles, supporting daily service operations, assisting customers on the service drive, and stepping in to help manage customer service visits when needed.
This is a great opportunity for someone who enjoys working around vehicles, is comfortable interacting with customers, and wants to learn more about the automotive service industry.
What You'll Do
Greet customers and help direct them when they arrive for service
Move, park, stage, and retrieve customer vehicles
Help maintain an organized service drive and vehicle parking areas
Assist with customer transportation and vehicle pickup or delivery as needed
Help keep the service drive and customer areas clean and presentable
Support the service team with day-to-day tasks that keep vehicles and customers moving efficiently
Check customers in and gather information about their service needs when needed
Create service repair orders for routine maintenance and service
Review maintenance needs and vehicle inspection results with customers
Explain recommended services, pricing, and estimated completion times
Obtain customer authorization for additional work
Provide customers with updates while their vehicle is being serviced
Review completed work with customers and help make sure they have a great experience from arrival through pickup
Assist wherever needed to keep the department running smoothly
What We're Looking For
Valid driver's license and a good driving record
Dependable, punctual, and willing to help wherever needed
Friendly and professional with customers
Strong communication skills
Comfortable working in a fast-paced environment
Able to stay organized while handling multiple tasks
Comfortable using computers and learning new software
Interest in vehicles and automotive service
Willingness to learn new responsibilities and take on more as you develop
Previous Automotive Experience Is Helpful But Not Required
A Position You Can Grow Into
This position provides an opportunity to learn multiple sides of a busy automotive service department. You'll gain experience working directly with vehicles, customers, technicians, and the service team while learning how a dealership service department operates.
We'll provide training on our systems and processes, including how to assist customers throughout their service visit. For someone who performs well and wants to continue developing, there are opportunities to take on additional responsibility and advance within the dealership.
Benefits
Health, dental, and vision insurance
401(k)
Paid holidays
Paid time off after the first year
Profit sharing
Free online college through Strayer University
Employee discounts
Opportunities for advancement
Join Our Team
We're looking for someone who is dependable, enjoys helping people, isn't afraid to stay busy, and is willing to jump in wherever they're needed.
If you're looking for an opportunity to get into the automotive industry, develop valuable customer-service skills, and grow with a dealership, we'd like to hear from you.
Apply today to join the Doug Smith Subaru Service Team.
Doug Smith Subaru - American Fork, UT
Starting at $16/hour bonuses
Doug Smith Subaru is looking for a dependable, customer-focused Service Support Specialist to join our Service Department.
This is a hands-on support position that helps keep our service department organized, efficient, and moving throughout the day. The position includes working with customer vehicles, supporting daily service operations, assisting customers on the service drive, and stepping in to help manage customer service visits when needed.
This is a great opportunity for someone who enjoys working around vehicles, is comfortable interacting with customers, and wants to learn more about the automotive service industry.
What You'll Do
Greet customers and help direct them when they arrive for service
Move, park, stage, and retrieve customer vehicles
Help maintain an organized service drive and vehicle parking areas
Assist with customer transportation and vehicle pickup or delivery as needed
Help keep the service drive and customer areas clean and presentable
Support the service team with day-to-day tasks that keep vehicles and customers moving efficiently
Check customers in and gather information about their service needs when needed
Create service repair orders for routine maintenance and service
Review maintenance needs and vehicle inspection results with customers
Explain recommended services, pricing, and estimated completion times
Obtain customer authorization for additional work
Provide customers with updates while their vehicle is being serviced
Review completed work with customers and help make sure they have a great experience from arrival through pickup
Assist wherever needed to keep the department running smoothly
What We're Looking For
Valid driver's license and a good driving record
Dependable, punctual, and willing to help wherever needed
Friendly and professional with customers
Strong communication skills
Comfortable working in a fast-paced environment
Able to stay organized while handling multiple tasks
Comfortable using computers and learning new software
Interest in vehicles and automotive service
Willingness to learn new responsibilities and take on more as you develop
Previous Automotive Experience Is Helpful But Not Required
A Position You Can Grow Into
This position provides an opportunity to learn multiple sides of a busy automotive service department. You'll gain experience working directly with vehicles, customers, technicians, and the service team while learning how a dealership service department operates.
We'll provide training on our systems and processes, including how to assist customers throughout their service visit. For someone who performs well and wants to continue developing, there are opportunities to take on additional responsibility and advance within the dealership.
Benefits
Health, dental, and vision insurance
401(k)
Paid holidays
Paid time off after the first year
Profit sharing
Free online college through Strayer University
Employee discounts
Opportunities for advancement
Join Our Team
We're looking for someone who is dependable, enjoys helping people, isn't afraid to stay busy, and is willing to jump in wherever they're needed.
If you're looking for an opportunity to get into the automotive industry, develop valuable customer-service skills, and grow with a dealership, we'd like to hear from you.
Apply today to join the Doug Smith Subaru Service Team.