What are the responsibilities and job description for the Tow Manager position at Doug's Transport?
Doug’s Transport is looking for a motivated and dependable Tow Manager to oversee daily towing operations and help keep the business running efficiently.
This position requires strong communication, organization, leadership, and problem-solving skills. The ideal candidate must be reliable, able to handle fast-paced situations, and willing to work nights and weekends when needed.
Responsibilities
- Manage daily towing operations and dispatching
- Coordinate tow calls and driver scheduling
- Communicate with customers, drivers, police departments, and insurance companies
- Monitor tow paperwork and documentation
- Track vehicle locations and storage
- Assist with after-hours and emergency calls
- Ensure drivers follow company procedures and safety standards
- Review tow sheets, invoices, and time records
- Assist with customer concerns and problem resolution
- Manage tow trucks and equipment
- Perform maintenance and repairs as needed
Requirements
- Must be dependable and organized
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Computer and phone communication skills required
- Experience in towing, dispatching, automotive, or management preferred
- Must be willing to work nights and weekends
- Must be able to handle stressful situations professionally
- Valid driver’s license and DOT physical required
What We Offer
- Competitive pay based on experience
- Opportunity for growth
- Fast-paced and team-oriented environment
- Work with an established towing and automotive company
Pay: $42,000.00 - $88,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Referral program
Work Location: In person
Salary : $42,000 - $88,000