What are the responsibilities and job description for the Account Manager position at Doug Curtiss Landscape Contractors, Inc.?
Who We Are:
Doug Curtiss Landscape is a family-owned business and have operated throughout central Massachusetts for the past 48 years. We are a full-service landscape company focused on quality workmanship and customer satisfaction. Our services include three primary divisions- Landscape maintenance, Landscape construction, & Snow management. Our clientele consists of residential communities and commercial properties with a focus on finer landscapes.
Why You Should Apply:
- Opportunity to advance your career through on-the-job training, with career growth opportunities
- Bonus program, paid holidays, company vehicle, 401k with company match, & more
- Growing company with brand new facilities including a beautiful outdoor amenities space
- Have a voice in the future of the company through ownership of budget and decision making
The Position:
We are seeking an Account Manager to facilitate the continued growth of our landscape maintenance and snow management divisions. We are looking for someone who fits into our highly motivated group of team players. This role is an opportunity to expand landscape knowledge or break into an entirely new field of work by utilizing your existing customer service skills to advance your career.
Customer Service and Account Management:
- Contract renewal and management of existing contracts for landscape and snow portfolios
- Strengthening customer relationships through prompt communication and delivery of service
- Quality control and rapid resolution of customer concerns
Sales and Budgeting:
- Upselling existing client portfolio enhancement projects from incoming leads, onsite client meetings, and audit based work
- Proper contracting of work sold, and hand-off to production team for on budget and quality execution
- Have an active role in budget process, monthly P&L reviews, and direction
- Maintain records of bids and opportunities
Qualifications:
The ideal candidate will have a well-rounded customer service skillset, and an interest in learning more to advance their career. We are looking for an individual who is highly motivated, learns quickly, and has a positive attitude. Someone who is a team player willing to do what it takes to keep our clients and team happy while holding themselves accountable to their assigned deliverables. The following are a list of skills that are both required, or preferred.
Minimum Required Skills:
- Strong interpersonal & organizational skills
- Ability to self-manage, & learn quickly
- Basic computer literacy in programs such as Excel and Outlook
- Customer Service Experience (5 years – all industries)
- Estimating or Sales Experience (3 years – all industries)
- Driver’s License
- English speaking
Additional Skills to help jump start your career:
- Landscape industry knowledge such as types of plants, turf, and landscape maintenance methods
- Account Management experience (1 years – all industries)
- Contracts
- Additional software literacy such as BossLM, CRM, etc
- Business skills such as reading P&L Statements, forecasting, etc.
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Salary : $70,000 - $100,000