What are the responsibilities and job description for the General Manager position at Doug Anderson Plumbing And Heating?
Are you a seasoned leader ready to take the reins of a thriving service company? Do you have the experience, vision, and drive to lead teams, streamline operations, and elevate the customer experience in a fast-paced environment? If so, Doug Anderson Plumbing and Heating in Billerica, MA wants you as our next General Manager!
Why You'll Thrive Here:
This is a salaried, exempt position paying $85,000–$118,000/year depending on experience, with potential for performance-based bonuses. We also provide amazing benefits that include:
- 50% employer-paid health and dental insurance
- Aflac coverage
- 401(k) with a 4% company match
- Paid holidays, vacation, and sick time
- Ongoing training
- Exciting company outings
- Cell phone reimbursement
- Employee Referral Program
YOUR DAY AS OUR GENERAL MANAGER:
As our General Manager, you will oversee every aspect of our operations and ensure our team delivers exceptional service. You'll supervise field operations, manage job quality, scheduling, inspections, and vendor relationships, and handle escalated customer concerns. You'll lead recruiting, onboarding, performance reviews, and foster a culture of accountability and communication. You'll also collaborate with leadership to refine workflows, implement long-term strategies, and maintain operational excellence.
This is a full-time position with standard core hours of 7:00 AM to 4:00 PM, Monday through Friday. The role requires flexibility and availability outside core hours for urgent matters, including job site issues, customer escalations, or operational emergencies.
REQUIREMENTS:
- 10 years of leadership experience in service/trades industries
- Proficiency with Service Titan, Slack, RingCentral, Google Workspace, and Monday.com
- Ability to lead teams, manage systems, and improve operations
- Strong organizational, decision-making, and communication skills
- Comfortable in a fast-paced, hands-on environment
Having 20 years of total experience would be a huge plus!
APPLY WITH PURPOSE:
We know you're busy - that's why our initial application is quick and mobile-optimized.
LEARN MORE ABOUT US:
At Doug Anderson Plumbing and Heating, we're committed to providing high-quality plumbing and heating services to our customers. We specialize in new installations, renovations, and service work, and we take pride in delivering exceptional results. We also offer a range of great benefits, including health and dental insurance, Aflac, company gear, and fun team-building events like golf tournaments.
Salary : $85,000 - $118,000
