Customer Success Manager - Rockerbox

Who We Are

DV is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they’re achieving their business outcomes, through unbiased 3rd party data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, agencies, publishers and digital ad platforms.  Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

DV Rockerbox is seeking a Customer Success Manager to own client relationships and ensure customers achieve measurable success with our platform. You will partner directly with senior marketing leaders, guiding them from onboarding through adoption, growth, and renewal. This is a highly visible, client-facing role that requires strong prioritization skills, the ability to manage escalations constructively, and a proactive drive to help customers get the most from our product.

CSMs at DV Rockerbox operate at the intersection of strategy, analytics, and execution. You’ll help customers leverage our unified measurement platform to reach goals ranging from strategic budgeting to channel optimization, while keeping adoption and outcomes at the center of every engagement.

• Own end-to-end client relationships, leading onboarding sessions, platform walkthroughs, status calls, and executive-level conversations.

• Drive product adoption by connecting platform capabilities to customer goals and embedding Rockerbox into day-to-day decision making.

• Guide customers through challenges and escalations with a solutions-oriented approach, preserving trust while aligning on next steps.

• Manage competing priorities and workloads by applying structure, time-boxing, and focus to keep momentum across multiple accounts.

• Provide structured product feedback and partner with Product, Engineering, and Support to improve customer outcomes.

• Identify opportunities to expand usage and demonstrate the value of Rockerbox across client organizations.
   

Who You Are

• 3 years in customer success, account management, or other client-facing roles in SaaS, ad tech, or martech.

• Strong analytical comfort with the ability to help customers apply Rockerbox to their business goals.

• Excellent communicator with executive presence; skilled at building trust and managing sensitive client conversations.

• Proven ability to manage escalations and shifting priorities with professionalism and a solutions-oriented mindset.

• Organized and disciplined in managing multiple accounts, using prioritization and time management to keep momentum.

• Comfortable with ambiguity, adaptable to evolving customer needs, and proactive in driving clarity and next steps.

• Experience in digital marketing, analytics, or campaign management.

• Familiarity with multiple marketing channels and measurement approaches.

• Exposure to marketing budgets, attribution, or performance reporting tools.

The successful candidate’s starting salary will be determined by a number of non-discriminatory factors, including qualifications for the role, level, skills, experience, location, and internal equity relative to peers at DV. The estimated salary range for this role, based on the qualifications set forth in the job description, is between $54,000 - $101,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!