Night Auditor

Night Auditor

Night Auditor

Position Name

At a Glance

Here is some basic information about this Position:

Company

Position Location

Bentonville, AR

Position Type

Full Time

Remote Type

Onsite

Salary

$14.00 - $16.00 per hour

Job Description

Night Auditor

DoubleTree Suites

Beechwood Hospitality, an MMI company has an exciting opportunity for Night Auditor in Bentonville, AR at DoubleTree Suites. The hours for this position are 11:00PM-7:00AM with a pay range of $14.00-$16.00 depending on experience. This position also requires a clean driving record due to transporting guests in our shuttle van during shifts when needed.

General Purpose

To complete all End-of-Day accounting functions while maintaining a positive attitude, responding to guests’ requests, anticipating guests’ needs, and resolving guests’ complaints.

Main Job Tasks and Responsibilities

• Maintains a positive attitude and professional manner at all times
• Neatly groomed: hair and fingernails are clean and appropriately styled for business environment; uniform is clean, pressed and fits properly for a professional environment
• Welcomes and acknowledges all guests according to brand standards
• Presents options to guests using suggestive selling techniques to upgrade rooms/packages and promote other hotel services
• Protects the assets of the hotel by mastering all cashier functions including but not limited to: collecting deposits, posting charges, managing house accounts, and maintaining drawer balance
• Understands and follows all policies regarding cash handling, credit card transaction, and check acceptance procedures
• Confirms correct billing on all reservations: when reservation is booked, at time of check-in, and finally at check-out
• Completes end-of-day activities including but not limited to: posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date.
• Prints, folds, and delivers folios to ensure deliver to guests before check-out
• Counts and secures bank and daily deposit.
• Responds to guest queries and requests
• Takes initiative to anticipate guest’s needs
• Resolves guest’s complaints professionally, involving a superior when necessary
• Coordinates room status updates with the housekeeping department: communicates room changes, early check ins, late checkouts, and any other special requests/needs
• Keeps work areas clean, tidy, and organized at all times
• Maintains awareness of undesirable persons on property
• Reports accidents, injuries, and unsafe working conditions to manage
• Any other duties as assigned by management

Key Competencies

• Attention to detail
• Customer focus
• Reliability
• Listening skills
• Problem solving skills
• Adaptability
• Autonomy
• Integrity

Competency requirements

• Ability to work in a constant state of alertness and in a safe manner
• Ability to work unsupervised
• Ability to listen and follow instructions
• Effective communication skills
• Display integrity and honesty
• Maintain a positive attitude towards guests
• Demonstrate attention to detail and thoroughness
• Able to follow and adhere to standard policies and procedures

Physical requirements:

Night Audit positions require certain physical abilities including but not limited to:

• Able to stand for prolonged periods of time up to 8 hours without a break
• Ability to push, pull, lift, and carry up to 15 lbs frequently and 35 lbs occasionally
• Ability to frequently bend, stretch, twist and reach
• Ability to work overnight (11pm – 7am)
• Ability to work autonomously

Knowledge and Experience:

• High school diploma or equivalent preferred
• Strong communication and people skills
• Proficient in English (oral and written)

Benefits

We are proud to offer the following benefits to our employees:

• Discounted Hotel Rooms
• Milestone Service Awards
• Access to Pay During the Pay Period
• Health Insurance
• Paid Time Off (PTO)
• Dental Insurance
• Vision Insurance
• Mental Health Benefits
• Disability Insurance

Ready to join our team?