What are the responsibilities and job description for the Guest Services Agent position at DoubleTree Salt Lake?
241 rooms | 6,000 sq. ft. meeting/event space
Amenities: pet-friendly, indoor pool, on-site dining, warm chocolate chip cookies upon arrival, fitness center, EV charging.
Located near downtown Salt Lake City, this property provides convenient access to top attractions, including Rice-Eccles Stadium, City Creek Center, Temple Square, and the Salt Palace Convention Center. With Salt Lake City International Airport just 10 minutes away, it offers an engaging environment for hospitality professionals serving both business and leisure travelers.
The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.
JOB DESCRIPTION
Job Title: Guest Services Agent
Department: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
MINIMUM REQUIREMENTS
Education
- High school diploma preferred.
Experience
- Previous hospitality or customer service experience preferred.
- Experience with hotel Property Management Systems (PMS) a plus.
Skills and Knowledge
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Basic computer and data-entry proficiency.
- Problem-solving and conflict-resolution ability.
- Professional, friendly, and welcoming demeanor.
Job Duties and Responsibilities
- Greet, register, and check guests in/out efficiently and courteously.
- Respond to guest inquiries, requests, and concerns promptly and professionally.
- Handle payments, room assignments, and reservation changes accurately.
- Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
- Maintain a clean and organized front desk and lobby area.
- Willingness to work varied shifts, including weekends and holidays.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health Insurance