What are the responsibilities and job description for the Room Attendant position at DoubleTree Raleigh?
The Room Attendant will ensure that assigned rooms are fully stocked, cleaned, and serviced to a high standard. Also maintain cleanliness and appearance of all public spaces within the hotel. Promptly address guests queries and resolve guest complaints within scope of responsibilities.
HOW YOU?LL SHAPE THE EXPERIENCE & FUTURE
- Greeting guests and responding to queries.
- Make beds in guest rooms. Replenish supplies such as drinking glasses, water, coffee, writing supplies, and bathroom supplies in guest rooms.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms and other work areas.
- Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaner.
- Dust furniture and equipment.
- Polish metalwork, such as fixtures and fittings.
- Wash walls, ceilings, woodwork, windows, door panels, and sills.
- Empty wastebaskets, empty and clean ashtrays, transport trash and waste to disposal area.
- Replace light bulbs.
- Collects soiled linens for laundering and receives and stores linen supplies in linen closet.
- Load articles into washer and adds specified amount of detergent, soap, or other cleaning agent.
- Lift clean, wet articles from washer and places them successively into wringers and driers for measured time cycles.
- Sort dried articles according to identification number or type. Fold and place item in appropriate storage bin.
- Report any technical issues and maintenance needs.
- Updating status of guest rooms on assignment sheet.
- Returning and restocking cleaning cart at shift end.
- Complying with all housekeeping policies, procedures, and standards.
- Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
- Ability to carry out specific oral or written instructions, frequently following a simple routine.
- Ability to perform repetitive actions consistently.
PROFESSIONAL EXPERIENCE
- Previous housekeeping or custodial experience preferred but not required
ACADEMIC BACKGROUND
High school diploma or equivalent required
Benefits
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time