What are the responsibilities and job description for the Front Desk Agent position at Doubletree Hotel & Conference Center?
POSITION PURPOSE
Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.
ESSENTIAL FUNCTIONS AVERAGE % Of the Time
50% Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the LM Services Preferred Guest Program and provide recognition and benefits to all present members.
40% Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain the hotel bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
10% Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Job Type: Full-time
Pay: From $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Ability to Commute:
- Chesterfield, MO 63017 (Required)
Work Location: In person
Salary : $16